Load Planner (Supply Chain/Logistics)

Penske•Reading, PA

42d

About The Position

Load Planners coordinate freight movement processes and customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, keep the system updated with shipment information, and respond to internal and external customer inquiries. They provide shipment visibility to management and customers by tracking activity, overseeing processes, auditing, researching, and troubleshooting operational issues or functions. The role includes building loads, securing carrier coverage, setting appointments, monitoring and resolving MCP email messages, identifying opportunities to improve shipping performance, supporting assigned accounts, handling call-center and shared-email responsibilities, recovering customer loads, and maintaining daily logs and trackers. Load Planners also provide detailed instructions to customers and associates on other shifts by phone and email, and perform other projects and tasks assigned by a supervisor.

Requirements

High school diploma or equivalent.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed, with scheduling flexibility.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specific required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to meet the role's physical and mental demands, including reading, communicating, remembering and analyzing information, and understanding instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management.
One or more years of experience in Transportation or Supply Chain.
A 'Plus One' mentality, seeking additional ways to add value and go beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities that improve performance, such as truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call-center and shared-email-box responsibilities.
Provide shipment visibility to management and customers through tracking, process oversight, auditing, load-exception investigation, research, and troubleshooting operational issues or functions.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions to customers and associates from other shifts by phone and email.
Perform other projects and tasks assigned by a supervisor.