Load Planner (Supply Chain/Logistics)

Penske•CT, CT

17d

About The Position

Load Planners coordinate freight movement and customer service processes. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, keep the system updated with current shipment information, and respond to internal and external customer inquiries. They provide visibility to management and customers through shipment tracking, process oversight, auditing, research, and troubleshooting operational issues or functions. The role includes building loads, securing carrier coverage, arranging appointments, monitoring and resolving MCP email messages, and identifying opportunities to improve shipping performance. Load Planners provide customer service to assigned accounts, handle call center and shared email responsibilities, recover customer loads, complete daily logs and trackers, and provide instructions to customers and associates on other shifts. Other projects and tasks may be assigned by the supervisor.

Requirements

High school diploma or equivalent required.
One or more years of experience in transportation or supply chain preferred.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed; flexibility with scheduling is required.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, submit to a background investigation (including past employment, education, and criminal history), and undergo drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
May be required to stand, walk, and sit; frequently use hands to touch, handle, and feel, and reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
Required vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management preferred.
Plus One mentality: looking for additional ways to add value and going above and beyond expectations.

Responsibilities

Add shipments to loads, rate loads, secure carrier coverage, and set appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities to improve performance, including truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call center and shared email box responsibilities.
Track shipments and provide visibility to management and customers through process oversight, auditing, load exception investigation, research, and troubleshooting.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions to customers and associates from other shifts by phone and email.
Complete other projects and tasks as assigned by the supervisor.