Load Planner (Supply Chain/Logistics)

Penske•Beachwood, OH

157d•Hybrid

About The Position

Load Planners coordinate freight movement processes and customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, keep the system current with shipment information, and respond to internal and external customer inquiries. They provide shipment and operational visibility to management and customers through tracking, oversight, auditing, researching, and troubleshooting. The position is based in Beachwood, Ohio, onsite four days a week, with a scheduled shift of Monday through Friday, 2:00 p.m. to 10:30 p.m. The role may require flexibility to work first, second, or third shifts as needed.

Requirements

High school diploma or equivalent required.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed; scheduling flexibility is required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
May be required to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management preferred.
One or more years of experience in transportation or supply chain preferred.
A “Plus One” mentality: looking for additional ways to add value and going above and beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities to improve performance, such as truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call center duties and shared email box responsibilities.
Track shipments and provide visibility to management and customers through process oversight, auditing, load exception investigation, researching, and troubleshooting operational issues or functions.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions by phone and email to customers and associates on other shifts.
Perform other projects and tasks as assigned by the supervisor.