Load Control Agent

Canadian North•Iqaluit, NU

2d•Onsite

About The Position

At Canadian North, Load Control Agents are responsible for load planning and weight and balance calculations. They may also act as local operations agents and assist with cargo duties. This role is crucial for ensuring the safe and efficient operation of flights, connecting people and delivering essential goods to northern communities.

Requirements

High School diploma or equivalent related work experience.
Strong mathematical aptitude.
Excellent planning, time management and organizational skills.
Ability to adapt to a changing environment and multi-task.
Ability to work flexible hours.
Ability to work independently and with limited supervision.
Excellent interpersonal skills, including oral and written communication.
A strong background in PC skills.
Able to obtain Restricted Aeronautical Radio Operators Certificate is required.
Successful completion of Canadian North Load Control Training is required.
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Nice To Haves

Operational experience in an airport and/or cargo environment an asset.
Knowledge of Sabre and Skyline is considered an asset.
Previous load control experience is considered an asset.
Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset.
Ability to communicate in Inuktut a definite asset.

Responsibilities

Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required.
Process and resolve operational problems as they arise.
Process critical operational information in a timely manner.
Transmit and input information in a variety of ways: air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservations system, etc.
Maintain accurate record keeping as required by various government agencies and Company policies.
Provide support and effective handover to other Load Control Agents.
Ensure that all workplace issues, including barriers to high-level customer service, are brought to the attention of the Supervisor.
Other duties as assigned.

Benefits

Competitive Pay & Benefits
Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes
Career Growth
Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline
Northern Living Allowance