Load Control Agent

Canadian North • Yellowknife, NT

6d • Onsite

About The Position

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. Load Control Agents are responsible for load planning and weight and balance calculations, sometimes acting as local operations agents and assisting with cargo duties.

Requirements

• High School diploma or equivalent related work experience
• Strong mathematical aptitude
• Excellent planning, time management and organizational skills
• Ability to adapt to a changing environment and multi-task
• Ability to work flexible hours
• Ability to work independently and with limited supervision
• Excellent interpersonal skills, including oral and written communication
• A strong background in PC skills
• Able to obtain Restricted Aeronautical Radio Operators Certificate is required
• Successful completion of Canadian North Load Control Training is required
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Nice To Haves

• Operational experience in an airport and/or cargo environment an asset
• Knowledge of Sabre and Skyline is considered an asset
• Previous load control experience is considered an asset
• Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset
• Ability to communicate in Inuktut a definite asset

Responsibilities

• Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required
• Process and resolve operational problems as they arise
• Process critical operational information in a timely manner
• Transmit and input information in a variety of ways air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservations system, etc.
• Maintain accurate record keeping as required by various government agencies and Company polices
• Provide support and effective handover to the other Load Control Agents
• Ensure that all workplace issues, including barriers to high level customer service, are brought to the attention of the Supervisor
• Other duties as assigned

Benefits

• Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic
• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED