Load Broker (FTL/LTL Logistics Specialist)

NA Freight Forwarding Inc•Vaughan, ON

2d•Onsite

About The Position

North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent. The Load Broker plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion. With deep knowledge of per-pound and per-skid carrier models, the Load Broker serves as the subject matter expert, helping the organization optimize lane coverage, maintain profitability, and exceptional service. This role also supports leadership in identifying process improvements and mentoring junior team members.

Requirements

Minimum of 5 years’ experience handling FTL & LTL shipments in a 3rd party logistics environment.
Knowledge of National LTL/FTL type systems.
In-depth understanding of Canadian and U.S. customs and regulations, cross-border shipping best practices, and clearance procedures.
Proficient in utilizing Loadlink and other industry load boards for carrier sourcing, lane coverage, and capacity management.
Excellent listening skills and the ability to communicate professionally and clearly both written and verbally.
Highly organized and detail oriented. Able to manage multiple priorities with accuracy and follow-through.
Proven ability to manage competing demands in a fast-paced and dynamic environment. Proactive and adaptable when clients’ needs change.
Strong critical thinking skills and the ability to think creatively when dealing with complex requirements or operational bottlenecks or obstacles.

Nice To Haves

Intermodal knowledge and experience are considered an asset.

Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
Source, evaluate, and schedule reliable carriers for both dedicated and spot freight within Canada and the U.S.
Coordinate transportation of FTL and LTL shipments, ensuring on-time performance.
Negotiate competitive rates with carriers, ensuring alignment with customer service levels and profitability using your strong working knowledge of both per-pound and per-skid pricing models.
Serve as the point of contact for clients on transportation matters, offering solutions and maintaining positive relationships.
Act as one of our subject matter experts (SME) for internal stakeholders on carrier sourcing, pricing models, and freight optimization.
Identify process gaps or service concerns, escalate when necessary, and propose solutions for operational improvements.
Provide informal leadership by mentoring less experienced coordinators on systems, communication, and best practices.