Strategic Services Logistics Coordinator - LTL

Integrity Express Logistics • Cincinnati, OH

22h

About The Position

The Strategic Services Operations Specialist will have experience or the ability to be trained as an operations expert in: LTL (Less Than Truckload), you will be responsible for overseeing all aspects of the LTL operations within your territory. This position will assist in the day-to-day operations activity of quoting and routing LTL freight services, customer service, including tracking and tracing all shipments. This position will support the sales team to close new business.

Requirements

• 2 years of transportation operations experience
• 2+ years of demonstrated customer service experience.
• Excellent communication, both written and oral.
• Ability to facilitate training and speak to peers and groups.
• Excellent customer service
• Ability to deal with ambiguity and pivot plans as needed.
• Willingness to collaborate as a team and share ideas.

Nice To Haves

• Direct experience with Less Than Truckload operations or sales
• Experience with LTL, FTL, International or Warehousing

Responsibilities

• Clear understanding of IEL’s sales process as well as regulations and processes for Less Than Truckload freight.
• Work with the Strategic Sales Manager to help support the strategic vision of the department.
• Respond to customer inquiries and concerns in a timely manner.
• Work with different internal departments to ensure a cohesive and collective working relationship to achieve the end goal of servicing the customer and growing sales.
• Demonstrate subject matter knowledge of all solutions provided by the Company in all customer and prospective customer interactions.
• Respond to customer requests in a timely manner.
• Making check calls on all shipments and updating internal and external systems accurately.
• Build partnerships with Less Than Truckload carriers, including the negotiations of W&I’s, claims, and support initiatives.
• Other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees