LOA Analyst & Administrative Assistant - GSC

Sysco • Houston, TX

18h • Hybrid

About The Position

The LOA Analyst / Administrative Assistant is a dual-function role within the HR Benefits & Leave Administration team. The primary focus of this position (80%) is managing employee leave of absence and return-to-work processes, ensuring a smooth, compliant experience for colleagues in accordance with federal, state, and local regulations and Sysco policies. The remaining 20% of this role provides dedicated administrative and operational support to department leadership. This role involves coordinating with HR Business Partners, business leaders, colleagues, payroll, and third-party leave and workers' compensation administrators, while also handling confidential correspondence, scheduling, record-keeping, and general office functions for the Benefits team.

Requirements

• Minimum 2–3 years of HR, leave administration, case management, or professional secretarial experience required.
• Previous experience in leave administration, benefits, or HR operations strongly preferred.
• Strong working knowledge of leave laws including FMLA, ADA, and applicable state leave regulations.
• Excellent verbal and written communication skills; ability to present information clearly across all audience levels, including senior leadership.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Problem-solving mindset with sound judgment and a strong sense of urgency.
• Ability to work independently and manage multiple projects concurrently with minimal supervision.
• Proficiency in HRIS platforms; experience with Workday preferred.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Strong word-processing skills (50–60 wpm) and business writing ability.
• Experience with document formatting, tables, presentations, and records management.
• High school diploma required at minimum.
• Applicants must be currently authorized to work in the United States.

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent work experience will be considered.
• Experience coordinating with third-party administrators (TPA) or workers’ compensation vendors a plus.
• Familiarity with workers’ compensation processes preferred.
• Certified Professional Secretary (CPS) certification a plus, but not required.

Responsibilities

• Manage Leave Requests: Evaluate and process requests for various leave types including FMLA, ADA, short-term disability, and state paid benefit programs.
• Colleague Consultation: Provide guidance to colleagues regarding leave policies, procedures, and their rights, including state paid benefit programs.
• Return to Work (RTW) Administration: Review and audit the RTW process for claims, including the RTW Transitional Program; coordinate with external vendors and internal business units to ensure compliance.
• Documentation Review: Review medical documentation and required paperwork to ensure compliance with applicable legal standards and company policy.
• Communication & Case Management: Serve as the primary point of contact for colleagues on leave, maintaining regular communication to address concerns and provide status updates.
• Cross-Functional Collaboration: Partner with HR, payroll, and business management to ensure proper leave administration and seamless return-to-work outcomes.
• Compliance Monitoring: Stay current on federal, state, and local leave laws; implement necessary policy changes to maintain compliance.
• Record Keeping: Maintain accurate, confidential records of leave requests, approvals, and denials in HRIS systems.
• Reporting & Analytics: Generate and distribute reports on leave trends, usage, and compliance metrics for management review.
• Provide administrative support to the HR department leadership as required.
• Establish and maintain accurate filing systems including attendance records, expense reports, vendor/supplier information, purchase orders, and invoicing.
• Create and distribute correspondence including memos, letters, and presentations on behalf of department leadership.
• Arrange travel accommodations for department officers (VPs)
• Manage scheduling for department officers (VPs)
• Answer telephone calls, take and relay messages, open and distribute incoming mail, and manage general office communications.
• Prepare express mail, copy, fax, and handle other administrative/secretarial duties as required.
• Support profit plan preparation and other departmental reporting as assigned.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development, growth, and advancement.
• A supportive, collaborative, and inclusive work environment.
• Exposure to a high-impact HR Center of Excellence within a Fortune 100 organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED