LMS Coordinator & Instructional Designer

Qualus•Heathrow, FL

About The Position

The LMS Coordinator & Instructional Designer supports Qualus’s internal organizational learning through administration of the QualU learning management system, development of engaging training content, and coordination of training logistics and events. The role maintains LMS courses, curricula, learning paths, user accounts, reports, and training records; supports users and resolves or escalates inquiries; and uploads, tests, and publishes eLearning materials. It also maintains training resources, supports communications and continuous-improvement efforts, and reviews instructional materials for quality, accuracy, accessibility, and learner experience. The position coordinates logistics for training programs, including rooms and AV, food and beverages, social events, participant and instructor travel, and training materials. Qualus is a power solutions firm serving clients across the power infrastructure sector. The company has over 2,000 professionals and offices throughout the U.S. and Canada. Benefits are available to those who qualify.

Requirements

Bachelor’s degree in organizational development, Human Resources, Instructional Design, Education, Business Administration, or a related field; or equivalent experience.
2–5 years of experience in training, instructional design, LMS administration, or related learning functions.
Knowledge of training and development practices, including familiarity with various learning modalities.
Proficiency with learning management systems.
Experience with instructional design and authoring tools.
Exceptional written and verbal communication skills.
Strong interpersonal skills and effectiveness collaborating with subject matter experts and cross-functional partners at all organizational levels.
Established background in delivering high-quality customer service.
Demonstrated project management abilities, including planning, organization, prioritization, and meeting deadlines.
Ability to translate complex information into clear, learner-friendly content.
Ability to analyze situations, anticipate potential issues, and propose practical alternative solutions and approaches.
Strong sense of urgency and adaptability, with the ability to manage and prioritize multiple tasks, projects, and initiatives to meet deadlines in a dynamic environment.

Responsibilities

Maintain, update, and administer the LMS, including creating and assigning courses, curricula, and learning paths and maintaining the LMS calendar.
Enter training data and documents, attendance, and course-completion information accurately and on time for reporting and accountability.
Generate and distribute LMS reports to stakeholders as needed.
Manage user accounts and permissions, troubleshoot issues, and respond to general LMS support inquiries.
Upload, test, and publish eLearning materials, including SCORM, video, and documents, to ensure functionality and user experience standards.
Monitor the QualU email inbox and ticketing queue, responding to or escalating inquiries as needed.
Maintain training documentation, presentations, recorded sessions, and shared file archives.
Coordinate training-program logistics, including room and AV setup, food and beverage orders, off-site social events, participant and instructor travel, and materials.
Assist with surveys, evaluations, and reporting to support continuous improvement of training initiatives.
Peer-check training content for grammar, visual elements, animation, and course functionality.
Support QualU training communications to promote awareness and participation.
Review and refine instructional materials based on stakeholder feedback, learner outcomes, and performance metrics.
Review training content for accuracy, grammar, branding, accessibility, and user experience.