Livestream Moderator
Ghost•Los Angeles, CA
•Onsite
About The Position
Ghost is seeking a proactive and organized Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams, while also supporting inventory tracking and pricing strategy for products featured on air.
Requirements
- Prior experience in live chat moderation, social media management, customer service, or e-commerce preferred
- Strong understanding of TikTok, Whatnot, or similar platform, features and live streaming environments
- Excellent communication and interpersonal skills, with the ability to remain professional and patient during live sessions
- Good problem-solving skills and quick decision-making in a fast-paced, real-time environment
- Detail-oriented with the ability to multitask effectively
- Basic familiarity with inventory management and pricing strategy concepts, or willingness to learn
- Ability to be onsite in our West Hollywood office
Nice To Haves
- Multilingual abilities and/or a passion for social media trends and community building are a plus
Responsibilities
- Monitor live chat during selling sessions to ensure a positive, respectful, and engaging environment
- Engage with viewers by pinning comments, highlighting questions, and encouraging participation
- Filter and report inappropriate comments or behavior to the relevant teams promptly
- Enforce community guidelines and platform policies to prevent spam, inappropriate content, or disruptive behavior
- Stay updated on new platform features and best practices for live selling
- Uphold a professional and welcoming tone across all live sessions
- Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast
- Track viewer engagement and provide feedback for future live stream improvements
- Monitor and manage inventory questions or issues related to products being showcased during live sessions
- Coordinate with the inventory and pricing teams to ensure showcased products reflect accurate, real-time pricing and availability
- Provide input on pricing strategy adjustments based on live viewer demand and engagement trends
Benefits
- Equal opportunity employer
- Values diversity in the workplace
- Fostering an inclusive and innovative environment where all employees can thrive
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
