Live Sales Chat Agent

Superior Glove • Acton, ON

6d • Onsite

About The Position

We are looking for a Live Sales Chat Agent to join our Inside Sales team. This is a sales-focused role, not a traditional customer service position. You will engage with customers in real-time via live chat, identify sales opportunities, and help convert inquiries into revenue. You will act as a key link between customers and our sales team—providing product guidance, qualifying leads, and supporting order-related inquiries while uncovering opportunities to upsell and cross-sell.

Requirements

• High School Diploma required
• 1–2 years of experience in sales, customer service, or customer-facing sales roles
• Strong communication skills written and verbal
• Proven ability to upsell, cross-sell, and qualify leads
• Experience using CRM/ERP tools (e.g., Salesforce, NetSuite)
• Ability to manage multiple conversations in a fast-paced environment
• Strong problem-solving, organization, and communication skills
• Self-motivated with the ability to work independently and as part of a team
• Experience with sales methodologies and discovery processes

Nice To Haves

• post-secondary diploma preferred
• fluency in French, and/or Spanish preferred
• Familiarity with tools like Outreach or similar sales platforms
• Experience managing or growing a book of business or territory
• Sales training or certifications

Responsibilities

• Engage with customers via live chat to answer product questions (materials, sizing, safety ratings, availability)
• Identify and act on upselling and cross-selling opportunities
• Support customers with product selection and purchasing decisions
• Verify and qualify incoming inquiries
• Route leads to the appropriate sales team with complete and accurate information
• Distinguish between sales opportunities and service-related inquiries
• Provide updates on order status, shipping timelines, and back-orders
• Coordinate with internal teams to ensure consistent and accurate communication
• Provide product comparisons and cross-references against competitor products
• Highlight Superior Glove’s unique value and differentiators
• Build strong relationships with distributors and end-users
• Share insights from customer interactions to support continuous improvement
• Participate in team meetings and contribute to achieving sales targets

Benefits

• Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more!
• Enjoy our Recognition Program to gain access to fantastic rewards!
• Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
• Take part in community and company events, staff lunch adventures and annual barbeques!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED