Live Chat Assistant-Remote
ADF Medical Services Inc.•Phoenix, AZ
•Remote
About The Position
ADF Medical Services Inc. is seeking a friendly and attentive Remote Live Chat Assistant to provide real-time online support to patients and clients. This role is ideal for individuals who are quick typists with a warm personality and strong written communication skills. The position is part of the Customer Support & Patient Services Department and is fully remote, with options for both full-time and part-time employment.
Requirements
- quick typist
- warm personality
- strong written communication skills
Responsibilities
- Respond to patient and client inquiries instantly through our live chat platform
- Provide helpful and accurate information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team
- Deliver a consistently warm, helpful, and professional experience in every chat
- Follow all company communication guidelines and service quality standards
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Supportive team environment and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
