SCU Live Customer Service Rep
About The Position
Are you passionate about delivering exceptional service to customers? Join SC State Credit Union as a Live Customer Service Representative in Columbia! By interacting with members in real-time, you'll have the chance to make a positive impact on their financial journey. This role offers an exciting opportunity to showcase your problem-solving skills and provide personalized solutions to our valued members. As part of a high-performing team that values excellence, you'll play a vital role in upholding our customer-centric culture. Embrace the challenge of learning and growing in a dynamic customer-centric setting based in Columbia.
Requirements
- Strong communication skills (articulate, empathetic, able to convey complex information understandably).
- Exceptional listening skills.
- Customer-centric mindset.
- Attention to detail.
- Ability to multitask in a fast-paced environment.
- High school education.
- One year of experience in an operational, technical or member service role at a financial institution.
Responsibilities
- Assisting members with their inquiries via live chat, phone calls, email or video chat.
- Addressing member needs promptly and accurately while maintaining a friendly and professional demeanor.
- Learning the ITM software and performing Teller transactions in DNA by utilizing our new ITM capabilities.
- Deepening knowledge of financial products and services to better serve members.
- Collaborating with team members to ensure consistent service delivery.
- Contributing to a positive work environment.
Benefits
- Medical, Dental, Vision, Prescription and Life Insurance
- 401K with employer matching contributions
- Tuition Reimbursement
- Federal Reserve Banks Holiday Schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
