Litigation Systems and Performance lead

AIG • Atlanta, GA

1d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as Litigation Systems and Performance Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent. Make your mark in Claims Operations Reporting directly to the Head of NAM Claim Supplier Management, the role is responsible for owning the strategy, development, and performance of AIG’s global legal matter management and vendor e-billing platforms. The role will focus on leading the management and expansion of systems across North America and Internationally, as well as leading the relationship with the relevant software providers. The role will also oversee teams for reporting and data management in relation to claim spend managed within the tools.

Requirements

• Minimum 8 years prior experience leading engagements with insurance Claim systems.
• Previous system ownership experience including user testing, interface development, and performance management.
• Knowledge of eBilling systems for Law Firms / Vendors.
• Knowledge of Claims and litigation processes / performance measures.
• Significant experience and expertise with data management, dashboard development and statistical analysis.
• Proven ability to effectively communicate data metrics and insights to key stakeholders and executives.
• Experience in managing a team and collectively achieving required goals.
• Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.
• English

Responsibilities

• Own the global product roadmap for the Claims Matter Management & E Billing platforms for Law Firms and Vendors.
• Leading the engagement between the AIG stakeholders and the software providers in developing use cases and delivering use cases.
• Maintain relationships with software providers and ensure they’re meeting AIG’s performance requirements.
• AIG’s Subject Matter Expert in relation to the operation and oversight of matter management and eBilling software.
• Leading a team who provide claim Law firm and Vendor spend across NAM and INT.
• Developing clear reporting structure and cadence for landscape spend data supporting both NAM and INT.
• Review eBilling data to help identify performance metrics which assist Claim leads in the selection and management of law firms / vendors.
• Provide clear reports to team leaders, stakeholders and AIG claims executives.
• Support panel decisions including firm selection, consolidation, and rate negotiations.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development
• Volunteer Time Off and Matching Grants Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed