Litigation Support Analyst (Hosting)

TransPerfect•New York City, NY

22h•Hybrid

About The Position

TransPerfect Legal Solutions (TLS) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments. This role provides technical Hosting support to Project Management Teams globally, as well as administrative support to the SAM team, and assists with Managed Services clients. The analyst will manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.

Requirements

Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
Knowledge of MS Office applications required.
Ability to convey technical processes and terminology into easy to understand language.
Strong organizational skills.
Excellent customer service skills.
Strong written and oral communication skills.
Available to work overtime, including evenings and weekends as needed.
Ability to work well under pressure and meet tight deadlines.
Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

Nice To Haves

Experience in litigation technology/vendor side preferred.
General data analytics experience.
MS Access / database experience.
Knowledge of SQL and/or Visual Basic.
Experience with LAW PreDiscovery or IPRO is a major plus.
Experience with Concordance and Summation is a plus.
Experience administrating Relativity.

Responsibilities

Provide technical Hosting support to Project Management Teams globally, as well as administrative support to the SAM team, and assist with Managed Services clients.
Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
Assist with E-mail gate keeping of Managed Services clients.
Support with billing and invoice QC of Managed Services and inclusively billed clients.
Organize and maintain all historical data and reports related to client profitability.
Troubleshoot any tech-related issues, both internally and externally.
Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
Handle multiple projects and jobs to ensure deadlines are met.
Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
Perform other tech-based special projects or duties when required.
Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR.