Rental Properties Listings Coordinator

Wintergreen Pacific LLC • Nellysford, VA

1d • Onsite

About The Position

Entry level position serving as liaison between Wintergreen property owners and Wintergreen Resort Rental Property Department. Coordinate rental unit listings and features in property management software and on-line travel agency (OTA) booking platforms, assist with contract renewals, owner billing, owner reservations and general communications. Ensure lodging inventory is presented accurately and consistently to potential guests. Produce management reports from property management system, Springer Miller, as needed.

Requirements

• Basic record-keeping and report-writing
• Proficient in Microsoft Excel plus basic computer software knowledge of MS Word, Powerpoint, etc.
• Detail-oriented and organized, process-driven
• Professional demeanor effectively communicating with rental property owners, partners, vendors, contractors and co-workers verbally and in written formats

Nice To Haves

• Previous experience in guest services, rental property management or condominium resort operation preferred
• Familiarity with SMS software preferred
• Preferred experience with platforms such as Booking.com, AirBnB, and VRBO.

Responsibilities

• Create and launch new property listings across OTA platforms
• Input and maintain listing details including descriptions, bedding configurations, amenities, and rates
• Upload and verify listing photos meet required standards
• Maintain and update Property Listings export spreadsheet
• Ensure consistency with website and brand standards
• Identify and correct discrepancies
• Perform post-launch audits
• Troubleshoot issues and escalate as needed
• Ensure updates are successfully pushed to OTA systems
• Update listings for changes
• Suspend or remove inactive properties
• Improve descriptions for clarity and appeal
• Respond to internal inquiries
• Assist with owner/guest questions
• Participate in partner meetings
• Update SOPs and documentation
• Ad Hoc projects as necessary
• Coordinate and input rental unit listings and features in property management software and on-line booking platforms
• Notify appropriate departments when properties join or leave the rental program
• Issue key cards for employees and contractors based on required access
• Prepare and distribute Home and Villa newsletter to rental partners
• Assist with regular evaluations of units

Benefits

• Medical
• Dental
• Vision
• Life
• Short and Long Term Disability Insurances
• Paid Time Off
• 401K plan
• Recreational Benefit Package offers associates free and/or discounted resort activities, services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED