Liquor Licensing and Tax Supervisor

State of Maine•Augusta, ME

17h

About The Position

Do you want to become a professional regulator? Are you interested in the beverage alcohol industry? As the Licensing and Tax Supervisor (Office Specialist II Supervisor) at the Bureau of Alcoholic Beverages and Lottery Operations (BABLO), you will play a key role in administering a statewide liquor licensing and excise tax program that generates more than $20 million annually in revenue for the State of Maine. This work supports public safety and the effective operation of state government by ensuring that liquor licenses, excise taxes, and administrative violations are handled consistently and accurately. This is advanced-level regulatory and supervisory work that offers opportunities for career development and advancement, both within BABLO and across Maine state government.

Requirements

Knowledge of the principles of organization.
Knowledge of the principles of office management.
Knowledge of bookkeeping principles and practices.
Knowledge of State of Maine rulemaking processes and procedures.
Knowledge of federal grant procedures.
Ability to compose, review, and edit complex and/or technical business correspondence.
Ability to use discretion and judgment in dispensing information.
Knowledge of budgetary procedures.
Knowledge of basic investigative principles, practices, and techniques.
Ability to develop budgets and work programs.
Ability to initiate, coordinate, implement, and evaluate administrative activities.
Ability to assess need for capital expenditures and make recommendations.
Ability to review proposed/enacted laws for appropriateness and feasibility, and to identify problems.
Ability to plan, organize, administer and proctor licensure examinations.
Ability to analyze solutions, reach logical conclusions, and make sound recommendations.
Ability to apply to non-routine individual cases an explanation and interpretation of applicable rules, regulations, and policies.
Ability to understand and promote management goals as they affect day-to-day and long term operations.
Ability to effectively plan and adjust work operations to meet planned and unexpected change.
Ability to effectively represent the organization at internal and external meetings.
Knowledge of supervisory principles, methods, and techniques.
Knowledge of interviewing principles and techniques.
Knowledge of the principles of organization.
Knowledge of teamwork principles and strategies.
Ability to work with timelines and schedules.
Ability to listen to and understand information and ideas presented.
Ability to use discretion and judgment in dispensing information.
Ability to plan, assign, instruct, review, and monitor the work of support staff.
Ability to effectively schedule the work
Ability to instruct others and plan, prioritize, and assign work.
Ability to maintain confidentiality.
Ability to understand and implement complex oral and written instructions.
Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations.
Ability to initiate, coordinate, implement, and evaluate administrative activities.
Ability to coordinate and integrate the work activities and resources of several projects and/or operational pieces.
Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints.
Knowledge of Maine Performance Management and Appraisal System.
Knowledge of Civil Service system.
Knowledge of applicable collective bargaining agreements.
Knowledge of human resource laws, polices, and practices.
Ability to accomplish the quality/quantity of work within set expectations.
Ability to exercise good judgment in appraising situations and making decisions/recommendations.
Ability to effectively delegate work as appropriate.
Ability to develop and recommend operational improvements.
Ability to effectively coach employees and conduct performance appraisals.
Ability to adapt processes/procedures to meet new and/or changing work requirements.
Ability to establish operational priorities, procedures, and quality assurance mechanisms.
Ability to coordinate and integrate work objectives among several projects and/or operational units.
Ability to effectively plan and adjust work operations to meet planned and unexpected change.
Ability to understand and promote management goals as they affect day-to-day and long term operations.
Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
Ability to establish program objectives and/or performance goals and assess progress.
Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

Nice To Haves

Experience supervising staff, including assigning work, training employees, and completing performance evaluations.
Experience with auditing, or finance.
Experience developing or improving administrative workflows, or procedures.
Experience working with software systems or databases used to manage licensing, tax reporting, or other business workflows.
Experience interpreting and applying statutes, rules, policies, and procedures.

Responsibilities

Supervise a team of 5 licensing associates and 4 tax examiners, providing training, assigning work, reviewing time sheets, and completing performance evaluations
Oversee day-to-day licensing and excise tax workload to ensure timely, accurate processing and consistent coverage of phone queues and shared inboxes
Establish and maintain standardized workflows that support staff training and ensure efficient, consistent completion of work
Support administration of the enterprise licensing system by coordinating with the vendor and configuring the system to meet staff and public needs
Manage excise tax audit activities to prioritize risk, allocate staff resources effectively, and support program goals
Represent the Division publicly, including working with municipalities, state agencies, and industry stakeholders, and provide operational updates and recommendations to BABLO leadership
Coordinate administrative hearing and consent agreement processes for licensing and enforcement matters
Assist with the review and development of statutes, rules, and administrative policies affecting liquor licensing and excise tax programs

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.