Supervisor Liquor Store

Liquor Stores USA•Fairbanks, AK

8d•Onsite

About The Position

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! The Supervisor will provide support to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, understand customer needs, instill a customer mindset within the store, participate in stocking and merchandising of store, and ensure store is stocked and ready to serve our customers. This position will support store #278, Fairbanks Warehouse at 559 Harold Bently Avenue, Fairbanks, Alaska.

Requirements

Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders
Right to refuse unsafe work
Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
Right to know, or the right to be informed about actual and potential dangers in the workplace

Responsibilities

Customer service driven, friendly, and willing to talk to all customers
Promote a work culture that makes your store an inviting place to work
Be a role model who supports and inspires fellow team members
In absence of management, delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
Provide guidance to team members while supporting management initiatives
Deliver exemplary customer service
Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
Greet customers when they enter the store
Generate sales by educating, advising, and suggesting products to every customer
Maintain a high level of service and product knowledge by completing all training within required timeline
Resolve customer complaints regarding sales and service in absence of management, and ensure management is informed of all customer complaints
Assist customer from store and/or offer car service when appropriate
Ensure all merchandising and pricing guidelines are followed
Ensure store is clean and presentable and action any maintenance issues
Execute merchandising programs
Manage communication (mail, email, voicemail)
Maintain inventory levels and stocking
Actively increase product knowledge
Set daily tasks for the store, Huddle, Daily Checklist and Sales Tracker
Complete customer transactions on the Point-of-Sale (POS) device, including payment
Understand the POS system and all transactions that may arise
Ensure all cash handling policies and procedures are adhered to
Ensure all opening and closing procedures are done correctly
Complete daily reports
Ensure safe is always locked and deposits are secured
Strive to make daily goals
Employees must work in compliance with OHS acts and regulations
Use personal protective equipment and clothing as directed
Report workplace hazards and dangers to your manager or Health and Safety Representative
Report all accidents and incidents immediately to their manager and document accordingly
Report all broken or damaged equipment to your manager and document accordingly