Liquidation Assistant I

Guild Mortgage•San Diego, CA

About The Position

The Liquidation Assistant I provides administrative and operational support to the REO & Liquidation team, including REO, Short Sale, and Deed-in-Lieu (DIL) functions. Under general supervision, the role monitors and manages the Liquidation inbox, enters and maintains data in servicing systems, orders third-party services, and helps coordinate and track liquidation-related activities. The position supports efficient workflows by processing requests promptly, maintaining accurate documentation, and completing administrative tasks that help the team meet operational and compliance requirements. The role is primarily performed during the business week, Monday through Friday, in an office environment with moderate noise and no substantial exposure to adverse environmental conditions. Work is primarily sedentary and involves frequent use of a computer keyboard and mouse. Occasional night or weekend work may be necessary.

Requirements

Minimum 3 years of administrative support experience in a financial services or mortgage environment preferred.
Proficiency in performing internet research and navigating online.
Basic 10-key data entry skills preferred.
Ability to work independently, maintain confidentiality, and collaborate effectively across departments.
Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Commitment to the company’s values: proactive customer service, integrity, respect, collaboration, learning, and excellence.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in a workflow context.
Ability to adapt effectively to workplace stressors, including customer service complaints, security responsibilities, and competing priorities, and to follow established process protocols in a timely manner.
Ability to operate standard office equipment and keyboards and to accurately interpret information received visually and through audio.

Nice To Haves

Bachelor's degree directly related to the position or equivalent preferred.
Experience with document management and retention systems preferred.
BlitzDocs experience is a plus.

Responsibilities

Monitor the Liquidation inbox and distribute emails and requests to the appropriate team member.
Order title reports for Short Sale and Deed-in-Lieu files and track receipt of completed reports.
Order appraisals, valuations, and other third-party services for REO, Short Sale, and DIL files as directed.
Enter, update, and maintain data in servicing systems and tracking tools.
Scan and upload documents within the document repository.
Manage Original Collateral Documents (OCDs), including coordinating borrower mailings when required by state laws and scanning and uploading documents to the document repository.
Track and follow up on outstanding orders, requests, and documentation.
Provide timely, professional, and courteous support to internal and external partners.
Assist management with special projects.
Perform other duties and responsibilities as assigned.