Liquidation Assistant I

Guild Mortgage•San Diego, CA

5d•$21 - $27

About The Position

The Liquidation Assistant I provides administrative and operational support to Guild Mortgage’s REO & Liquidation team across REO, Short Sale, and Deed-in-Lieu (DIL) functions. Under general supervision, the role monitors and manages the Liquidation inbox, enters and maintains data in servicing systems, orders third-party services such as title reports and appraisals, and coordinates and tracks liquidation-related activities. The position supports efficient workflows through timely request processing, accurate documentation, and completion of administrative tasks that help the team meet operational and compliance requirements. Work is primarily performed during the business week, Monday through Friday, with occasional night or weekend work potentially necessary. The role is primarily sedentary in an office environment with moderate noise and no substantial exposure to adverse environmental conditions. It involves frequent computer keyboard and mouse use and operation of standard office equipment. Work is monitored under general supervision and established procedures. The position may guide less experienced staff or student employees but generally has no formal responsibility for overseeing others. The role is non-exempt, with a targeted salary range of $21–$27 per hour. Compensation may be influenced by factors including local and federal minimum wage requirements, education, experience, and the applicant’s geographical location.

Requirements

Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to work independently, maintain confidentiality, and collaborate effectively across departments.
Ability to perform internet research and navigate online.
Basic 10-key data-entry skills are preferred.
Commitment to the company’s values: customer service, integrity, respect, collaboration, learning, and excellence.
Ability to operate standard office equipment and keyboards, with frequent use of a computer keyboard and mouse.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.
Ability to adapt effectively to workplace stressors, including customer service complaints, security responsibilities, and competing priorities, and to follow established protocols.

Nice To Haves

Bachelor’s degree directly related to the position or equivalent.
At least three years of administrative support experience in a financial services or mortgage environment.
Experience with document management and retention systems.
BlitzDocs experience.

Responsibilities

Monitor the Liquidation inbox and distribute emails and requests to the appropriate team member.
Order title reports for Short Sale and Deed-in-Lieu (DIL) files and track receipt of completed reports.
Order appraisals, valuations, and other third-party services for REO, Short Sale, and DIL files as directed.
Enter, update, and maintain data in servicing systems and tracking tools.
Scan and upload documents within the document repository.
Manage Original Collateral Documents (OCDs), including coordinating borrower mailings when required by state laws and scanning and uploading documents to the document repository.
Track and follow up on outstanding orders, requests, and documentation.
Provide timely, professional, and courteous support to internal and external partners.
Assist management with special projects.
Perform other duties and responsibilities as assigned.