Linux Technical Support Engineer

SUSE•Out of Home, Utah, USA, UT

7d•$36,000 - $66,000•Onsite

About The Position

We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including SUSE Linux Enterprise Server, SUSE Linux High Availability Extension, SUSE Manager, SLES for SAP, Clustering, and Container/Docker technologies. The selected candidate will be self driven and have a deep passion for providing first-class customer service. You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set.

Requirements

Proven background working within a Linux Services environment, including direct, customer-facing support experience.
A strong dedication to customer satisfaction, driven by an ethos of doing what it takes to deliver an exceptional support experience.
Highly self-motivated and responsible, with the ability to effectively prioritize, organize, and execute multiple concurrent tasks.
Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution.
Excellent interpersonal skills, demonstrating clarity and professionalism in both written and verbal communication.
Adept at delivering timely, accurate, and effective solutions to customer issues via phone and online channels.
The ability to thrive in a fast-paced, dynamic environment, working seamlessly alongside a team of highly skilled engineers.
A demonstrated aptitude for quickly learning and adapting to new technologies.
Fluent in English (written and verbal).
Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience.
Knowledge equivalent to LPIC-1 (certification is highly preferred).
Several years of experience in a customer support role or as a system administrator managing Linux operating systems.
Ability to read and understand source code.

Nice To Haves

Specialization in two or more of the following areas is highly desirable: High Availability / Clustering technologies Storage technologies (SAN, multipath, iSCSI, LVM) Networking concepts and protocols Identity and Access (LDAP, Kerberos, Samba, Active Directory) Linux Kernel Foundational Linux Container technologies

Responsibilities

Troubleshoot complex and sensitive customer issues across our diverse product portfolio.
Provide expert technical support while maintaining highly professional communication with SUSE’s enterprise customers.
Collaborate seamlessly with Customer Support colleagues, both locally and across the globe.
Engage with backline and occasionally development teams to address bugs.
Continuously learn and integrate new product knowledge and technologies into your daily work.
Participate in an on-call rotation, providing occasional after-hours and weekend support.