About The Position

Provide support for the implementation, troubleshooting, and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Requirements

  • Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
  • System Administration experience with CentOS 7, Rocky 9, and RHEL 9
  • Upgrading servers, workstations, and laptops
  • Experience with the Customer Secure the Enterprise (STE) tasks
  • Experience with the Customer data transfer process
  • Hardware installation experience (servers/workstations)
  • Linux
  • Active TS/SCI security clearance with a current polygraph is required

Responsibilities

  • Provide support for the implementation, troubleshooting, and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
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