Linux Server Support Analyst

ATCO•Edmonton, AB

1d•Hybrid

About The Position

In this role within Technology and Global Security, you’ll help shape the future of ATCO’s Linux/Unix server environment—balancing long-term strategy with hands-on operational support. You’ll contribute to a clear technical roadmap, lead and deliver initiatives that move our platform forward, and provide proactive, responsive support aligned with ATCO’s security standards and policies.

Requirements

Post-secondary education in a relevant field.
1–3 years of experience/exposure supporting Linux (preferably Red Hat Enterprise Linux), including installation, configuration, maintenance, and troubleshooting in line with best practices.
Scripting/programming capability (e.g., shell scripting, Perl, Python) to automate and improve operational tasks.
Working knowledge of supporting the broader server ecosystem—hardware in a controlled data centre environment, virtualization (e.g., VMware), and network administration/troubleshooting.
Experience working in an ITIL environment, including incident/problem management and maintaining operational data (e.g., CMDB) to support planning and service awareness.
Strong collaboration and communication skills, with sound judgement, problem-solving, and the ability to mentor/teach others.
Ability to participate in rotational on-call support.

Nice To Haves

ITIL certification
LDAP experience

Responsibilities

Assess and evolve ATCO’s Linux/Unix server platform by monitoring industry best practices, understanding current-state capabilities, and translating business needs into actionable improvements.
Contribute to multi-year technology roadmaps and annual plans (including priorities and budget), and help deliver projects that advance the environment.
Partner with internal teams, service providers, and suppliers to ensure effective communication, service alignment, and smooth introduction of technology and support changes.
Provide day-to-day delivery and support for Linux/Unix servers across on-prem and cloud platforms, including participation in a 24x7x365 on-call rotation.
Support service management practices: incident and problem management (including root cause analysis), escalation follow-through, ITIL-aligned processes, and an up-to-date service catalog/CMDB inputs as required.
Execute core operational activities such as patching, backup and recovery, builds, and decommissioning.
Contribute to disaster recovery readiness by reviewing and improving DR plans (RTO/RPO alignment), coordinating with DR teams, and participating in DR exercises.