Key Responsibilities Serve as an escalation point for advanced Linux server issues from systems engineers and team leads Communicate directly with clients to understand technical needs and provide recommendations Troubleshoot issues efficiently and perform detailed root cause analysis Manage and resolve cases through a ticketing system, providing timely and high-quality updates Document all work performed, including procedures and troubleshooting steps Train and mentor support staff on client systems and recurring issues Collaborate openly with team members to ensure knowledge sharing and continuous improvement Required Experience & Skills Linux Systems Administration 3–5+ years of hands-on Linux server administration experience Strong knowledge of Linux package and patch management Strong understanding of Linux file system technologies, including: NFS, GlusterFS, AutoFS, Samba, CIFS Strong experience with: OS performance tuning rsync Diagnosing hardware issues using OS-level tools Shell scripting experience Storage and Networking 2–4+ years of storage and networking experience from a Linux/UNIX perspective Ability to troubleshoot: SAN issues iSCSI General networking problems Additional Technical Experience 1–3+ years working with centralized authentication services (PowerBroker preferred) 1–3+ years of container experience (Docker required) 1–3+ years using automation/configuration management tools (Puppet and/or Ansible preferred) 2–3+ years of VMware ESXi experience preferred Candidates who lack experience in some of the preferred technologies are expected to learn quickly and apply new skills to client environments. Work Requirements Participation in an on-call rotation is required Flexibility to work extended hours or weekends as needed for deployments, upgrades, or critical projects
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees