Laundries Operations Manager 2

Sodexo Careers•New York, NY

6h•Onsite

About The Position

Sodexo is seeking a Linen Operations Manager for Metropolitan Hospital in New York to oversee and directly manage linen operations within this account, managing a team of 10. This role is responsible for ensuring the efficient handling, distribution, and quality control of all linen services, while maintaining strong client relationships and leading on-site staff. This manager will oversee Second Shift (12-8pm) with some weekends and holidays, as business needs dictate. Our Sodexo Healthcare Linen team works to direct Linen operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do.

Requirements

Associate's Degree or equivalent experience
2 years of management experience
2 years of production experience
Strong leadership skills
Ability to work independently to drive program compliance and reach project target dates of completion
Ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
Experience effectively managing projects within agreed upon timelines
Proficient with computers and other technology
Exceptional client service mentality and executive presence

Responsibilities

Oversee and directly manage linen operations within this account.
Manage a team of 10.
Ensure the efficient handling, distribution, and quality control of all linen services.
Maintain strong client relationships.
Lead on-site staff.
Drive client and patient satisfaction scores.
Work closely with the Infectious Control department.
Support an inclusive workforce.