Line Supervisor - Medical Transcript

Quest Diagnostics•White Plains, NY

4d•Onsite

About The Position

This role provides daily operational oversight for the Transcription department, ensuring timely and accurate patient reports are generated and delivered to clients. The position also involves gathering organizational reporting and performing transcription duties as needed.

Requirements

At least 3-5 years administrative/administration experience.
Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
Knowledge of medical transcription guidelines and practices.
Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Ability to understand diverse accents and dialects and varying dictation styles.
Ability to prioritize projects to meet deadlines; attention to detail; ability to problem solve; familiarity with medical terminology.
Additional education or proven experience; excellent organizational skills; experience in using word processing programs.
High School Diploma or Equivalent (Required)
Excellent eye, hand, and auditory coordination.
Use of PC and dictation equipment when workflow requires.
Ability to visually, physically, and audibly perform all functions, with or without reasonable accommodations.

Nice To Haves

Experience in Lab Operations, HR and/or Customer Service
Associates Degree (Preferred)

Responsibilities

Responsible for the day-to-day operation of the transcription area.
Ensure the accuracy and efficiency of services provided by the department.
Provide direction and monitoring of workflow to meet deadlines and assure departmental coverage.
Provide feedback to employees via annual competency assessments, PD&R process, daily feedback, corrective actions and mentoring.
Capable of performing all of the duties/responsibilities of a Transcriptionist II.
Perform transcription duties as needed to ensure timely completion of work.
Develop policies and procedures for Transcription department.
Ensure accurate billing of Anatomic Pathology tests.
Gather statistical data for pathologist’s variable compensation program and monthly departmental operations reports.
May pull cases for PASR reporting.
Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels.
Responsible for orientation and training of newly hired transcriptionists.
Identify and resolve all employee/client issues.
Responsible for scheduling of time off/breaks/lunches.
Perform QC of transcription staff monthly and SOP’s.
Monitoring of pending lists.
Identify problem areas and make appropriate changes to workflow.
Arrange for service and maintain dictating equipment.
May work with members of other departments.
Work as active bench Transcriptionist.
All other duties as assigned.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities