Student Transcript Assessment Coordinator (Contract)

Chartered Professional•Toronto, ON

5d•CA$42,400 - CA$53,000•Hybrid

About The Position

CPA Ontario is currently in search of several coordinators across our Student Services teams. These Coordinators will be responsible for the coordination and integrity of student and prospect applications, documents, and records. In addition, the position will include reviewing incoming student and prospect applications, verifying completeness and compliance with requirements and policies, and supporting applicants throughout the assessment process, answering questions regarding their documents and assessments, and counselling students on their next steps after they receive their assessment results.

Requirements

A post-secondary degree or diploma in Business or another related discipline.
Experience serving students or customers in a regulatory, membership, educational services, or customer-oriented environment.
An intermediate proficiency with Microsoft Word, PowerPoint, Outlook and Teams, and skilled in advanced functions of Excel.
To be a strong communicator (verbal and written) with excellent interpersonal and active listening abilities.
To be comfortable working in a fast-paced environment, with strong organization, and problem-solving skills.
To be a self-starter, who is comfortable using your initiative and working to deadlines.
To have excellent attention to detail.
To be a team player, who enjoys collaboration and is willing to help their teammates.

Nice To Haves

Experience with Salesforce or other CRM is preferred.

Responsibilities

Demonstrating a commitment to students while providing counselling and responding to student inquiries via telephone and email in a timely fashion.
Conducting a preliminary review of assessment documentation to ensure accuracy and completeness and determine if follow up is required.
Reviewing documentation for degree equivalence, pre-requisite education requirements and eligibility.
Exercising professional judgment when completing transcript assessments and identifying eligibility concerns and escalating to the Manager where appropriate.
Upholding the Service Level Agreement (SLA) while maintaining a high level of data accuracy.
Updating systems and completing data entry to facilitate completion of applications.
Maintaining the integrity of educational data in Salesforce for transcript assessment records.