Line Service Technician

Cirrus•Kissimmee, FL

2d•Onsite

About The Position

The Cirrus Aircraft Line Service Technician ensures every guest receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. He or she participates in fueling and servicing aircraft, along with accommodating other guests’ needs while adhering to the Cirrus Service Culture Handbook. Secondary duties include assisting Flight Operations with fleet administrative duties, including aircraft tracking, scheduling and maintenance tracking, inventory tracking and supply ordering.

Requirements

High school or equivalent combination of education and experience is required.
Excellent customer service and written and verbal communication skills required.
A good understanding of Microsoft Word, Excel, Access, and Outlook is required.
Applicant must be able to work as part of a team, as well as individually.
Weekend work will be required.
Applicant must possess a valid driver’s license.
Excellent communication skills, both written and verbal
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
Technical skills: provides accurate, neat, and thorough work; pursues training and professional development; and strives to continuously build knowledge & skills and share expertise with others.
Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook.
Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary.
Attendance: Punctual; observes appropriate break and meal periods; acceptable attendance record; properly utilizes time clocks & time off request forms.
Organizational Support: Supports organizational goals, objectives, & values; adheres to all company policies & procedures; observes safety & security procedures; 6S (sort, straighten, shine, standardize, sustain, safety).
Ensures Exceptional Customer Service:
Energizes the Cirrus Service Essentials
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Anticipates guests' needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.

Responsibilities

Provide the highest level of safety and service possible in a dynamic and challenging work environment.
Marshall incoming aircraft and provide a warm welcome to guests.
Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
Park and secure aircraft as appropriate after guests’ needs have been met.
Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with flight data subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
Monitor and amend SR2X and SF50 ferry departure schedule as required to maintain efficient flight operation schedule.
Adjust pilot schedules as needed to accommodate variety of flight operations requests.
Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
Maintain fueling and customer records in CRM software.
Assist with aircraft departure preparation.
Organize and maintain Line and Flight Operations equipment inventory.
Assist with general cleaning of Cirrus facilities.
Perform other duties as requested, directed or assigned.