Line Service Manager

Sheltair Aviation•Orlando, FL

21d•Onsite

About The Position

The Line Service Manager directs and coordinates activities of the day-to-day operations. The LSM is responsible for facilitating the duties listed below, either personally or by delegating through subordinate supervisors. Supervisory/management experience required.

Requirements

Minimum of three (3) years of aviation experience
Five (5) years of supervisory experience
Strong interpersonal management skills
Effective time management
Experience in project management
Ability to read and comprehend general business documents, professional reports, technical procedures or government regulations
Ability to effectively present information and respond to questions from department managers, co-workers, customers, and the general public
Sales and customer service experience

Nice To Haves

Safety & Training preferred

Responsibilities

Responsible for organizing the daily operations of his department within the FBO
Establishes policies and procedures; oversees daily weekly schedules & reviews equipment requirements
Monitors and controls finances, labor hours and inventory
Manages the policies of all personnel such as performance evaluations, disciplinary actions, and employment separation
Implements operational procedures for all contractors with airline companies and other operations
Make recommendations to General Manager regarding contract negotiations
Maintain company issued service standards, safety standards and security procedures
Responsibilities include interviewing during the hiring process of line technician’s, perform review evaluations, or disciplinary actions for members of the line service team.
Oversee all aspects of the training process for line technicians both new and recurrent
Coordinate scheduling and time-off requests for the line service department
Facilitate monthly safety meetings and ensure compliance with all company directives
Oversee the product integrity procedures including daily, monthly and quarterly checks
Ensure all equipment is maintained and all required service and safety checks and directives are completed
Work with the customer service manager to provide a premium customer service experience
Handle customer requests and follow up to ensure customer satisfaction
Relationship building with customers and tenants, both internal and external
Handle customer complaints and/or objectives on service and provide follow up. Document all communications with customers
Identify and solve problems in the early stages. Look for ways to prevent problems when able
Communicate with management any and all issues that may arise
Achieve, sustain, and exceed performance numbers set by management. Look for ways to reduce costs, overtime and maximize sales