Service Line Representative

WakeMed Health & Hospitals•Raleigh, NC

15h•Onsite

About The Position

The Hospital Medicine Service Line Representative, in partnership with the Service Line Director, Executive Medical Director and Medical Directors, provides a variety of operational and administrative support to the service line. The Hospital Medicine Service Line is comprised of approximately 150 employees in the Hospitalist, Pulmonary/Critical Care Medicine, Psychiatry and Transitional Health Departments, along with numerous external physician contractors. The Representative acts as the central processor for the service line regarding call outs, staffing needs, and census management, and serves as a contact and resource for the entire service line. The position requires proficient use of multiple software packages including EPIC, Lawson, Lightning Bolt, Kronos, Microsoft Office, Rapid Connect, Smart Web and others, as well as working knowledge of policies, procedures, and inpatient and outpatient business operations.

Requirements

High School Diploma or Equivalent
1 Year Administrative experience
Proficient use of multiple software packages including EPIC, Lawson, Lightning Bolt, Kronos, Microsoft Office, Rapid Connect, Smart Web and others
Working knowledge of policies, procedures and inpatient and outpatient business operations

Nice To Haves

Associate's Degree
1 Year Healthcare experience

Responsibilities

Provide patient liaison services
Manage patient census
Coordinate provider scheduling
Coordinate vendors
Serve as medical student liaison
Assist with provider recruitment
Support provider on-boarding/orientation
Manage supplies
Act as the central processor for call outs, staffing needs and census management
Serve as a contact and resource for the entire service line
Handle payroll requirements
Perform data tracking and reporting
Manage record keeping and filing systems
Prepare expense reports
Prepare check requests
Coordinate meetings and interviews