Line Locator Supervisor

ACRT•Worcester, MA

1d•Onsite

About The Position

The Line Locator Supervisor reports to the Operations Manager at Bermex and oversees the safe, accurate, and timely completion of underground utility locating work. The role leads Line Locator Technicians, manages daily ticket workloads and field performance, monitors Operator Qualifications (OQs), and ensures compliance with company, client, safety, and regulatory requirements. The supervisor contributes to employee development, work quality, productivity, safety, and the success of field operations. The position involves supervising and coaching technicians; coordinating ticket assignments and field operations; conducting field observations, audits, and safety inspections; maintaining qualifications, records, and reports; resolving operational and customer-service issues; and monitoring equipment and supply needs. Employees begin their day at a local office to pick up a company vehicle, equipment, and assignments. The role may require outdoor work in varying weather and flexible scheduling, including extended hours, nights, or weekends, when business needs require.

Requirements

High school diploma or GED.
At least 21 years of age.
Valid driver's license and ability to meet applicable company driving requirements.
At least 3 years of experience in damage prevention, utility line locating, or a related field.
Previous supervisory, team lead, or other demonstrated leadership experience.
Current or previous applicable Pipeline Operator Qualification (OQ) training and ability to meet and maintain required OQ qualifications.
Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements.
Ability to read and interpret utility maps, prints, work tickets, and other technical documentation.
Ability to supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance.
Ability to prioritize and manage daily ticket workloads and adjust resources to operational needs.
Ability to conduct field observations and audits and identify safety, quality, or performance concerns.
Ability to use smartphones, tablets, computers, ticket management systems, and other required electronic applications.
Strong troubleshooting, problem-solving, and decision-making skills.
Ability to maintain accurate records, reports, and employee documentation.
Professional and effective communication with employees, customers, clients, and management.
Ability to work independently and make sound decisions in a fast-paced field environment.
Ability and willingness to work outdoors in varying weather and environmental conditions as operational needs require.
Ability to meet applicable drug and alcohol testing requirements.
Flexibility with changing schedules and operational demands, including extended hours, nights, or weekends when business needs require.

Nice To Haves

Advanced technical training or certification in utility line locating or damage prevention.
Experience supervising a utility locating or damage prevention team.
Experience managing 811 ticket volume, workload distribution, productivity, and quality metrics.
Experience conducting field audits, quality reviews, or safety observations.
Experience training or developing Line Locator Technicians.
Experience with electronic ticket management, GPS, fleet, or field-service systems.
Experience working directly with utility clients, contractors, or other external stakeholders.

Responsibilities

Supervise, coach, and provide day-to-day guidance to Line Locator Technicians, setting expectations for safety, quality, productivity, attendance, and professional conduct.
Monitor employee performance, provide coaching and feedback, conduct performance evaluations, support training and development, and assist with onboarding and field training.
Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns.
Oversee daily ticket assignments, workload, and completion to meet operational and client expectations.
Monitor safety, productivity, work quality, and timely ticket completion through routine field observations and audits.
Troubleshoot and resolve field, equipment, and technical issues; assist with field operations as business needs require.
Ensure locating equipment, vehicles, and tools are maintained in safe working condition.
Monitor employee OQs and other required training or certifications, and ensure work follows company policies, client requirements, safety procedures, and applicable regulations.
Conduct safety inspections and field audits, identify hazards and quality concerns, implement corrective actions, and promote safe work practices.
Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation; prepare and submit operational reports on time.
Use computerized systems to track assignments, employee performance, inventory, and other operational information.
Address customer and client questions or concerns, coordinate with internal teams to resolve service issues, and communicate professionally with stakeholders.
Provide technical guidance related to locating activities when appropriate.
Monitor inventory of locating equipment, tools, and supplies; coordinate equipment and material needs and help ensure resources are maintained, tracked, and utilized appropriately.

Benefits

Group health plans, including medical/prescription, dental, vision, and other coverage options.
Company-paid group life insurance, accidental death and dismemberment insurance, and short- and long-term disability.
Flexible Spending Accounts or a Health Savings Account option with company match.
Company-paid Employee Assistance Program for employees and eligible family members.
Automatic enrollment at no cost in the Employee Stock Ownership Plan (ESOP).
Roth or Traditional 401(k) retirement plan with company match.
Paid vacation after 90 completed days of service for full-time employees.
Paid holidays after 90 completed days of service for full-time employees.
Paid wedding day after 90 completed days of service for full-time employees.
Paid Veterans Day off for veterans after 90 completed days of service for full-time employees.
Paid sick time for New York-based positions only, after 90 completed days of service for full-time employees.
Company vehicle for driver-based positions.
Gas card for company vehicle, if applicable.
Company-provided cell phone or mobile allowance, if applicable.
Boot allowance from approved vendors.
Daily per diem for travel-based positions.