Line Locator Supervisor

ACRT Services•Worcester, MA

1d•Onsite

About The Position

The Line Locator Supervisor reports to the Operations Manager at Bermex and oversees the safe, accurate, and timely completion of underground utility locating work. The role leads Line Locator Technicians, manages daily ticket workloads and field performance, monitors Operator Qualifications (OQs), and ensures compliance with company, client, safety, and regulatory requirements. The supervisor contributes to employee development, work quality, productivity, safety, and the success of field operations. The position includes supervising, coaching, evaluating, and developing employees; overseeing ticket assignments and field performance; conducting field observations, audits, and safety inspections; resolving field and equipment issues; maintaining records and reports; supporting customer and client service; and managing inventory and equipment. The supervisor may assist with field operations as business needs require and must be able to work outdoors in varying conditions. Employees begin the day at the local office to collect their company vehicle, equipment, and assignments.

Requirements

High school diploma or GED.
Must be at least 21 years of age.
Valid driver’s license and ability to meet applicable company driving requirements.
At least 3 years of experience in damage prevention, utility line locating, or a related field.
Previous supervisory, team lead, or other demonstrated leadership experience.
Current or previous applicable Pipeline Operator Qualification (OQ) training, with ability to meet and maintain required OQ qualifications for the position.
Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements.
Ability to read and interpret utility maps, prints, work tickets, and other technical documentation.
Ability to supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance expectations.
Ability to prioritize and manage daily ticket workload and adjust resources to operational needs.
Ability to conduct field observations and audits and identify safety, quality, or performance concerns.
Ability to use smartphones, tablets, computers, ticket management systems, and other required electronic applications.
Strong troubleshooting, problem-solving, and decision-making skills.
Ability to maintain accurate records, reports, and employee documentation.
Professional and effective communication with employees, customers, clients, and management.
Ability to work independently and make sound decisions in a fast-paced field environment.
Ability and willingness to work outdoors in varying weather and environmental conditions as operational needs require.
Ability to meet applicable drug and alcohol testing requirements.
Strong leadership, coaching, employee-development, safety, organization, prioritization, time-management, attention-to-detail, problem-solving, critical-thinking, communication, and follow-through skills.
Ability to manage multiple priorities, adapt to changing operational needs, address employee and customer concerns professionally, and provide clear expectations, feedback, and accountability.
Flexibility with changing schedules and operational demands, including extended hours, nights, or weekends when business needs require.

Nice To Haves

Advanced technical training or certification in utility line locating or damage prevention.
Experience supervising a utility locating or damage prevention team.
Experience managing 811 ticket volume, workload distribution, productivity, and quality metrics.
Experience conducting field audits, quality reviews, or safety observations.
Experience training or developing Line Locator Technicians.
Experience with electronic ticket management, GPS, fleet, or field-service systems.
Experience working directly with utility clients, contractors, or other external stakeholders.

Responsibilities

Supervise, coach, and guide Line Locator Technicians; set expectations for safety, quality, productivity, attendance, and conduct; provide feedback, conduct performance evaluations, and support employee training, development, onboarding, and field training.
Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns.
Oversee daily ticket assignments, workload, and completion to meet operational and client expectations.
Monitor safety, productivity, work quality, and timely ticket completion; conduct field observations and audits to verify work quality and compliance.
Troubleshoot and resolve field, equipment, and technical issues; maintain locating equipment, vehicles, and tools in safe working condition; assist with field operations as business needs require.
Monitor employee Operator Qualifications and other required training or certifications; ensure work follows company policies, client requirements, safety procedures, and applicable regulations.
Conduct safety inspections and field audits, identify hazards and quality concerns, address concerns, implement corrective actions, and reinforce safe work practices.
Stay current on applicable line locating practices, safety requirements, and regulatory standards.
Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation; prepare and submit reports on team activities, productivity, quality, performance, incidents, and operational concerns.
Use computerized systems to track work assignments, employee performance, inventory, and operational information; ensure documentation is complete, accurate, and timely.
Address customer and client questions or concerns; coordinate with internal teams to resolve service issues; communicate professionally with customers, clients, contractors, and other stakeholders; provide technical guidance when appropriate.
Monitor locating equipment, tools, and supply inventory; coordinate equipment and material needs; ensure company resources are maintained, tracked, and utilized appropriately.

Benefits

Group health plans including medical/prescription, dental, vision, and other coverage options.
Company-paid group life insurance, accidental death and dismemberment insurance, and short- and long-term disability.
Flexible Spending Accounts or a Health Savings Account option with company match.
Company-paid Employee Assistance Program for employees and eligible family members.
Automatic enrollment at no cost in the Employee Stock Ownership Plan (ESOP).
Roth or Traditional 401(k) retirement plan with company match.
Paid vacation after 90 completed days of service for full-time employees.
Paid holidays after 90 completed days of service for full-time employees.
Paid Wedding Day after 90 completed days of service for full-time employees.
Veterans Day paid time off for veterans after 90 completed days of service for full-time employees.
Paid sick time for New York-based positions only, after 90 completed days of service for full-time employees.
Company vehicle for driver-based positions.
Gas card for company vehicle, if applicable.
Company-provided cell phone or mobile allowance, if applicable.
Boot allowance from approved vendors.
Daily per diem for travel-based positions.