Lighting Account Manager

Facility Solutions Group, Inc.•Dallas, TX

1d•Hybrid

About The Position

The Lighting Account Manager serves as the primary liaison between companies and their customers, focusing on addressing customer needs and concerns efficiently to foster strong relationships. This role involves managing customer complaints, developing solutions, and maintaining positive client interactions for future business. Daily tasks include proposal creation, team communication, client calls, and meetings. Additionally, the Account Manager is responsible for proactively acquiring new customers for FSG through marketing initiatives, networking, and industry events. This is a full-time position with flexible hours to accommodate customer and industry events, with success measured by deliverables rather than strict working hours.

Requirements

Ideally, 3+ years of experience in Sales and/or Account Management.
Prior experience in the lighting industry strongly preferred.
Strong customer-facing skills (Executive presence, writing, phone, and email).
Outstanding Communication and listening skills (English).
Self-motivated, strong work ethic.
Demonstrated skills for achieving or surpassing results against standards of excellence.
Shows a passion for improving the delivery of solutions with a commitment to continuous improvement.
Proven skills to cultivate long-term, sustainable, value-based relationships with customers.
Demonstrated ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, influence, and rationale, both internally and externally.
Demonstrated ability to develop and leverage partnerships to drive the strategic plan.
Consistently demonstrates alignment with organizational strategy to advance opportunities.
Strong Computer and Office Product Skills.
Connection to local industry associations with active participation.

Responsibilities

Selling all FSG products and services to a portfolio of existing FSG accounts to maximize business from existing customers.
Attaining all critical customer information to understand the structure, size, needs, and annual spending of assigned accounts.
Working closely with Business Development Managers to support quoting and closing business.
Communicating with clients to ensure all their needs are understood and addressed.
Building strong client relationships to maintain existing business and acquire new FSG products and services.
Proactively engaging with customers.
Mining current customers and maximizing FSG’s footprint within each client.
Looking for and closing upsell opportunities.
Scheduling and leading weekly meetings on progress.
Maintaining and increasing customer renewal levels and decreasing churn rate.
Collaborating with local operations and corporate solutions teams to fulfill all customers’ needs and requests.
Resolving complaints and keeping track of all processes that pertain to the client’s desires.
Acting as the client's representative and in a firm to ensure that their demands are met with a focus on improving the customer experience.
Collecting and analyzing data concerning consumer behavior to understand changing needs.
Welcoming and setting up new customers.
Contacting customers to review their business and ensure customer loyalty.
Resolving outstanding customer issues promptly.
Identifying opportunities to increase customer profitability and drive company revenue.
Working with all operations to deliver maximum customer retention, revenue, and net profit.
Ensuring customers know all FSG Products and Services.
Reporting competitive market data.
Maintaining FSG internal CRM, “Engage” with the latest opportunities.
Meeting and exceeding FSG-developed KPIs.
Taking ownership of customer issues and driving resolution.
Customer service and retention of existing clients.