Lift Operations Supervisor

Boyne Resorts•Boyne Falls, MI

8d•Onsite

About The Position

When thousands of skiers and riders load a chairlift at Boyne Mountain, they're counting on a team that's alert, prepared, and ready for anything. As a Lift Operations Supervisor, you're the person making sure the team hits that mark. From the first chair of the morning to the last rider off the hill, you're out there supporting your team, keeping operations running smoothly, and making sure every guest experience on the hill meets the Boyne Mountain standard. This is a role for someone who thrives in the outdoors, leads with genuine care for people, and understands that great guest experiences start with a great team. Everything we do at Boyne Mountain is guided by our core values: L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You'll bring those values to every lift tower, every team interaction, and every guest recovery moment.

Requirements

High school diploma
Previous supervisory experience in hospitality, outdoor recreation, or a related field
Can ski or ride at an intermediate level or higher
Friendly, personable, and empathetic
Leads with people in mind, whether that's a team member who needs guidance or a guest who needs help
Excellent written and verbal communication skills
Basic computer proficiency, including Microsoft Office and Outlook
Detail-oriented, organized, and able to quickly prioritize tasks and adapt when the plan changes
Available to work a flexible schedule, including nights and weekends

Nice To Haves

Experience in ski industry mountain operations is a strong plus
Solid knowledge of Boyne Mountain Resort and its offerings
Genuine passion for winter sports and the outdoors

Responsibilities

Assist with scheduling and daily administrative tasks with an eye toward keeping operations efficient, well-staffed, and prepared for whatever the mountain (or the weather) brings.
Perform regular inspections of lifts and scanning operations throughout the day, ensure all daily operational documentation is completed accurately, and hold the team to brand standards that meet or exceed guest expectations on every run.
Provide timely, thoughtful guidance to lift operations team members in support of safety, guest service, and professional growth. Your experience and presence on the hill make the whole team better.
Actively monitor and support daily lift operations, responding quickly to various locations across the mountain during high-volume periods or emergencies to ensure guests and team members are supported.
Perform other duties as assigned by the Mountain Experience leadership team.