Lift Operations Supervisor

Boyne Resorts•Boyne Valley Township, MI

8d•Onsite

About The Position

When thousands of skiers and riders load a chairlift at Boyne Mountain, they're counting on a team that's alert, prepared, and ready for anything. As a Lift Operations Supervisor, you're the person making sure the team hits that mark. From the first chair of the morning to the last rider off the hill, you're out there supporting your team, keeping operations running smoothly, and making sure every guest experience on the hill meets the Boyne Mountain standard. This is a role for someone who thrives in the outdoors, leads with genuine care for people, and understands that great guest experiences start with a great team. Everything we do at Boyne Mountain is guided by our core values: L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You'll bring those values to every lift tower, every team interaction, and every guest recovery moment. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here- Boyne Mountain Employment!

Requirements

You have a high school diploma and previous supervisory experience in hospitality, outdoor recreation, or a related field — experience in ski industry mountain operations is a strong plus.
You can ski or ride at an intermediate level or higher.
You're friendly, personable, and empathetic. You lead with people in mind, whether that's a team member who needs guidance or a guest who needs help.
You have excellent written and verbal communication skills and basic computer proficiency, including Microsoft Office and Outlook.
You're detail-oriented, organized, and able to quickly prioritize tasks and adapt when the plan changes.
You're available to work a flexible schedule, including nights and weekends.

Nice To Haves

You have a solid knowledge of Boyne Mountain Resort and its offerings (preferred), and a genuine passion for winter sports and the outdoors.

Responsibilities

Assist with scheduling and daily administrative tasks with an eye toward keeping operations efficient, well-staffed, and prepared for whatever the mountain (or the weather) brings.
Perform regular inspections of lifts and scanning operations throughout the day, ensure all daily operational documentation is completed accurately, and hold the team to brand standards that meet or exceed guest expectations on every run.
Provide timely, thoughtful guidance to lift operations team members in support of safety, guest service, and professional growth. Your experience and presence on the hill make the whole team better.
Actively monitor and support daily lift operations, responding quickly to various locations across the mountain during high-volume periods or emergencies to ensure guests and team members are supported.
Perform other duties as assigned by the Mountain Experience leadership team.