The Parson - Lifestyle Director

Greystar Management Services•Denver, CO

2d•Onsite

About The Position

This is a manager-level lifestyle position that plays an integral role in the support of the day-to-day management of the community to achieve goals surrounding resident retention. This role works closely with the Community Manager to assist in the resident experience, the creation and coordination of programs and resident events, and with all aspects of outreach and social media management for the community. This position will be responsible for supervising a team of Concerige, Resident Service Coordinator(s) and Doorkeepers (position title as applicable to specific community).

Requirements

Supervising a team of Concerige, Resident Service Coordinator(s) and Doorkeepers (position title as applicable to specific community).
Interviewing, hiring, orienting, and developing employees, and managing their performance.
Creating an environment of openness and cooperation.
Sponsoring various resident activities and events.
Organizing, coordinating, and implementing resident services, functions, and programs.
Developing and executing innovative, creative, and dynamic events, services, and programs.
Developing outcomes as well as assessment metrics to determine the success of programs.
Planning community events for the calendar year and building out the budget associated with each event.
Providing input into the budget as it relates to resident retention.
Managing expenses to budget.
Creating and producing a monthly calendar, newsletter, and flyers with activities and events.
Monitoring and submitting items for Resident Portal and Social Media Postings.
Managing social media platforms.
Keeping detailed information on local area restaurants, shops, delivery places, and other pertinent information.
Maintaining positive relationships and contacts with concierge vendors and local businesses.
Offering recommendations to residents on a variety of services or needs.
Keeping up to date on events within the community.
Providing an exceptional move-in experience.
Maintaining connections through the lifecycle and prior to the renewal.
Maintaining the guest suite schedule.
Managing and monitoring the loading dock and/or elevator schedule for move-ins and move-outs.
Ensuring the Concierge team manages all package deliveries.
Ensuring all amenities are in tour condition and prepared for resident use.
Monitoring and responding to the lifestyle e-mail accounts.
Participating in ensuring Greystar sales and marketing program standards and benchmarks are being met.

Nice To Haves

No special physical demands are required.
Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.

Responsibilities

Supervises the community’s concierge team, resident service coordinator(s), and doorkeepers (position title as applicable to the specific community) by interviewing, hiring, orienting, and developing employees, and managing their performance in accordance with Company policies, values, and business practices.
Creates an environment of openness and cooperation to achieve the community’s resident satisfaction and retention goals by sponsoring various resident activities and events; and organizing, coordinating, and implementing resident services, functions, and programs.
Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs.
Works to develop outcomes as well as assessment metrics to determine the success of programs.
Plans the community events for the calendar year and builds out the budget associated with each event.
Provides input into the budget as it relates to resident retention.
Manage expenses to budget.
Create and produce a monthly calendar, newsletter, and flyers with activities and events.
Monitors and submits items for Resident Portal and Social Media Postings.
Manages the social media platforms to ensure a strong following and that posts are creative and relevant to the brand.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains positive relationships and contacts with concierge vendors and local businesses.
Offers recommendations to residents on a variety of services or needs and keeps up to date on events within the community.
Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.
Take a proactive approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
Manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs.
Ensure the Concierge team manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Ensures all amenities are in tour condition and prepared for resident use.
Monitors and responds to the lifestyle e-mail accounts and works with the Concierge team to ensure messages are responded to in a timely fashion.
Participates in ensuring Greystar sales and marketing program standards and benchmarks are being met.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.