LifeSpa Lead
About The Position
The LifeSpa Lead, described in the posting as the Spa Manager, leads the Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations. The role drives revenue, oversees department operations and financial performance, and ensures excellent customer service. It is responsible for the overall direction, coordination, and supervision of the Life Spa Department team members, and provides leadership in fulfilling Life Time’s mission statement. The role includes coaching and developing team members, monitoring the LifeSpa profit and loss statement, building relationships with members, and working at the coordinator desk for 18–20 hours to provide in-the-moment coaching and business-building best practices.
Requirements
- High school diploma or GED.
- 1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
- Experience with Microsoft Office, such as Word, Excel, Outlook, and PowerPoint.
- Spa Manager Certification.
- Appropriate State/County/City licenses, as required by law.
Nice To Haves
- Experience in administrative or operational work and computer skills.
Responsibilities
- Provide weekly or monthly coaching sessions to develop, support, and educate team members and build professional relationships that support retention.
- Monitor the LifeSpa profit and loss statement and make adjustments based on budgetary guidelines.
- Use customer service and communication skills to build relationships with members and connect them with and educate them about salon and spa services and products.
- Work at the coordinator desk for 18–20 hours to provide in-the-moment coaching and business-building best practices.
- Lead, direct, coordinate, and supervise Life Spa Department team members.
- Drive department revenue and oversee operations, financial levels, and customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
