LifeSpa Coordinator

Life Time • Brookline, MA

3d • $15 - $18

About The Position

The LifeSpa Coordinator operates the telephone system, answers incoming calls, and directs callers to appropriate personnel while providing a cheerful, pleasant, and professional experience. The coordinator assists the Department Head with filing and other office duties as needed. They greet and schedule members, convert LifeSpa inquiries into appointments, explain LifeSpa products and services, help guests identify their needs, and suggest relevant upgrades or add-ons. The role also includes making appointment confirmation, Beautiful Beginning, and myLT Bucks calls.

Requirements

• High school diploma or GED.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook.
• Ability to calculate figures and amounts such as discounts, interest, and commissions.
• Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds.

Nice To Haves

• 1 year of receptionist experience.

Responsibilities

• Answer incoming internal calls, greet members, schedule appointments, and provide friendly, professional service.
• Convert LifeSpa questions into appointments.
• Explain LifeSpa products, services, and treatments to guests and help determine their individual needs.
• Suggest upgrades or add-ons to products and services.
• Make outgoing confirmation, Beautiful Beginning, and myLT Bucks calls to schedule appointments.
• Use required safety devices to comply with company safety rules.
• Assist the Department Head with filing and other office duties as needed.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• For full-time team members: medical, dental, vision, and prescription drug coverage.
• For full-time team members: short-term and long-term disability insurance.
• For full-time team members: life insurance.
• For full-time team members: pre-tax flexible spending and dependent care plans.
• For full-time team members: parental leave and adoption assistance.
• For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• For full-time team members who meet the required income threshold: deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED