Lifelong Learning Institute Program Coordinator

James Madison University • Harrisonburg, VA

3d

About The Position

JMU’s School of Professional & Continuing Education (SPCE) fosters learning
across lifespans through transformative education and enrichment. SPCE offers a
range of programs, including youth camps, adult degree completion, professional
and workforce development, and lifelong learning, as well as partners with
academic units across JMU to support a number of online or off-campus degree and
certificate programs. This full-time program coordinator role supports the
Lifelong Learning Institute (LLI) within SPCE.

Requirements

• Excellent verbal and written communication skills
• Ability to set priorities and work under pressure
• Ability to multitask, plan, and manage several projects simultaneously
• Ability to work independently, problem-solve, and create systems and processes that are timely and clear to internal and external partners
• Experience working with internal and external partners and participants, especially adults aged 55+
• Familiarity with event management, fiscal systems, and registration systems

Responsibilities

• Coordinate all LLI class, event, trip, and travel details from course setup to member registration in all LLI systems, including registration software, LLI calendar, and JMU Virtual EMS.
• Manage day-of and walk-in class registration, refunds, and system log-in issues.
• Run weekly registration reports. Inform LLI director about under-enrolled classes and classes with waitlists.
• Manage all mid-semester changes to classes: cancellations, 2nd sessions, date changes, extensions, across all LLI systems, and communicate those changes to members via email or phone as needed.
• Coordinate travel for all off-campus LLI trips, including booking buses and reserving parking.
• Secure parking codes for the Ice House lot each semester and share broadly with the LLI team and membership.
• Monitor the [email protected] email address
• Fill in on Program Assistant tasks when they are unavailable.
• Provide excellent and timely customer service to all LLI constituents over the phone, via email, and in person.
• Manage all hiring, onboarding, and payment paperwork for instructors in accordance with HR and university timelines. Create systems to streamline this process for maximum efficiency.
• Coordinate the activities and documents of the LLI Volunteer Committees, including coordinating meeting times and keeping all policies and rosters up to date.
• Act as primary point of contact and event planner for key LLI events. In collaboration with the LLI director, develop a budget, timeline, room reservations, and guest management.
• Process daily/monthly deposits as needed.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed