Director, Lifelong Learning Institute

James Madison University•Harrisonburg, VA

About The Position

JMU’s School of Professional & Continuing Education (SPCE) fosters learning across lifespans through transformative education and enrichment. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. This director position provides leadership and direction for the Lifelong Learning Institute (LLI).

Requirements

Program management experience including: program design, implementation, and evaluation; budget development and/or implementation; project management.
Significant experience at the director level or equivalent
Supervisory experience
Ability to work with a team
Excellent written and oral communication including presentation experience to a wide range of stakeholders
Bachelor's degree required

Nice To Haves

Fundraising and/or grant writing experience preferred
Master's degree in a relevant field preferred
Management of a membership-based organization preferred

Responsibilities

Manage and oversee all aspects of program operation, including viability, evaluation, membership, course planning, marketing, and technology
Oversee recruitment activities to grow the membership
Manage volunteer leadership, including advisory board and committees, talent development pipelines, and serving as ex-officio member of the advisory board and all standing committees
Lead fundraising efforts for LLI priorities, including cultivating donors, securing sponsorship, and pursuing new philanthropic and revenue-generating opportunities
Ensure curriculum is varied, balanced and responsive. Work with curriculum committee to solicit and curate content each semester, and work with marketing team to develop and publish course catalogs
Oversee scheduling and program coordination details
Enhance relationships with campus and community partners
Partner with community organizations and agencies to co-sponsor programs
Represent LLI in the community and across JMU on various committees
Work with marketing team to develop and continuously enhance promotional materials, newsletter content, etc.
Participate in the regional and national networks of lifelong learning programs
Develop tools and processes to assess and respond to member needs
Establish and model a high standard of customer service for all member interactions, ensuring a welcoming and responsive experience that reflects the values of SPCE and JMU
Proactively address member concerns and feedback, implementing systems and practices that enhance satisfaction, strengthen retention, and foster a sense of community and belonging among members