Lifeguard 2

RIPLEY'S NIAGARA WATER PARK RESORT LTD.•Niagara Falls, ON

1d•CA$0 - CA$21•Onsite

About The Position

The Lifeguard 2 is responsible for delivering service that exceeds guest expectations while fostering positive, productive relationships within the organization and with guests. This role ensures the safety of all guests in and out of the water by enforcing established rules and procedures, while maintaining a professional and welcoming public image.

Requirements

Hold valid certifications in Standard First Aid & CPR Level C.
Maintain a current National Lifeguard certification (valid for 2 years), ELLIS & Associates certification (valid for 1 year), and HCP-CPR/Oxygen/AED Training.
Must be at least 15 years old.
Demonstrate the ability to manage significant responsibilities with reliability.
Committed to exceeding guest expectations by delivering exceptional service.
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Nice To Haves

Willingness to accept the most effective role.
Advise aquatics management of unsafe and unsanitary conditions.
Close with an open mentality.

Responsibilities

Perform daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
Always maintain a professional atmosphere in the Waterpark area.
Assist other departments as needed.
Keep all areas in like-new condition and website ready.
Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
Oversees and monitors swimmers and guests throughout park hours and special events to ensure safety and compliance.
Delivers outstanding service during every guest interaction, maintaining a high level of professionalism.
Enforces waterpark rules and regulations to ensure a safe and enjoyable experience for all.
Possesses comprehensive knowledge of activity pools and flume attractions to assist guests effectively.
Engages with an average of 1,400 guests daily, offering one-on-one communication in a professional and courteous manner.
Provides exceptional customer service by assisting guests promptly and respectfully.
Demonstrates expertise in delivering expert care, sensitivity, and efficient service to all guests.
Communicate with guests in a professional and friendly manner.
Protecting company assets by adhering to policies and procedures.