LifeFlight Emergency Communications Manager

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

The Manager of Emergency, Flight & Transportation Communications leads the operations of Vanderbilt’s Emergency Communications Center, Transport Coordination Center or FlightCom Communications Center. This role ensures the delivery of safe, efficient, and compliant communication services supporting air medical transport, ground medical transport or emergency response coordination and regional healthcare partnerships. The Manager is responsible for strategic planning, operational oversight, staff development, and financial stewardship, fostering a culture of excellence, innovation, and continuous improvement aligned with institutional goals.

Requirements

Certified Flight Communicator - IAMTCS
LIC-Emergency Medical Technician Advanced - Licensure-Others
LIC-Emergency Medical Technician - Paramedic - Licensure-Others
LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience
3 years Experience Level
Bachelor's Education

Nice To Haves

Leadership (Novice)
Operations Planning (Novice)
Emergency Management (Novice to Intermediate)
Decision Making (Novice)
Change Management (Novice)
Listening (Intermediate)
Compliance (Novice)
Quality Management (Novice)
Financial Acumen (Fundamental Awareness)

Responsibilities

Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements.
Define and achieve financial targets; monitor budgets, expenditures, and prepare financial reports.
Promote a safe, enriching work environment and support staff development through training and performance feedback.
Lead departmental planning, performance improvement, and cross-functional coordination.
Recruit, train, and evaluate staff; ensure qualifications and competencies align with job responsibilities.
Ensure service standards are met or exceeded; use customer satisfaction data to improve systems and outcomes.
Coordinate emergency notifications and support disaster response and mass casualty incident communications.
Facilitate real-time communications between EMS agencies, hospitals, and emergency services.
Manage high-volume emergency communication systems, including multi-line phones and radio networks.
Responsible for monitoring and triaging the VUMC and MCJCHV helipads.
Monitor aircraft movements, weather conditions, and flight routes to support safe operations.
Maintain working knowledge of FAA Part 135 regulations and ensure adherence to aviation policies.
Facilitate real-time communications between flight crews, hospitals, and other essential personnel.
Ensure accurate documentation of flight transport activities and communications in dispatch systems.
Provide clinical and operational leadership to flight communication specialists, ensuring alignment with protocols.
Coordinate with other flight programs when aircraft are unavailable and manage incoming/outgoing air transport requests.
Oversee coordination of ground medical transport logistics across multiple facilities, ensuring safety, efficiency, and compliance.
Facilitate communications between ground transport teams and healthcare providers.
Supervise and guide transportation communication staff, ensuring effective operations and adherence to standards.