Emergency Communications Specialist

Metropolitan Airports Commission•Minneapolis, MN

3d•$39 - $49•Onsite

About The Position

The Metropolitan Airports Commission (MAC) is hiring for Emergency Communications Specialists in our 24/7 Emergency Communications Center (ECC) located on the Minneapolis/St. Paul International Airport campus. In this role you will coordinate the day-to-day operations of the MSP Emergency Communications Center, a primary 911 Public Safety Answering Point. You will interact regularly with police, fire, emergency medical services (EMS), Transportation Security Administration (TSA), and other state and federal agencies. Using your task-prioritization skills and calm demeanor, you will determine priorities according to changing conditions and make critical decisions to ensure the safety of the tenants, passengers, police officers, firefighters, and other users of the Minneapolis/St. Paul International Airport community.

Requirements

High school diploma or equivalent.
Must have never committed, been involved in, or have been convicted of a felony or serious misdemeanor.
Working knowledge of Windows-based software and experience working with multiple various computerized electronic, telecommunications equipment.
Must be able to work a rotating schedule including days, nights, weekends and holidays to ensure 24/7 coverage.
Subject to call back and shift extension to maintain minimum staffing 24/7.
Obtain and maintain certification in telecommunicator cardio-pulmonary resuscitation (TCPR) in a given and reasonable time frame.
Obtain and maintain certification for operation of the Criminal Justice Information System (CJIS) terminal in compliance with the National Crime Information Center (NCIC) standards.
Have or obtain National Incident Management System (NIMS) 100, 200, 700, 800 in a given and reasonable time frame.
Experience effectively interacting with people of different social, and ethnic backgrounds.
Must possess the skills necessary to communicate clearly, task-sequence efficiently and function effectively during stressful situations in fast-paced, technology rich, public safety emergency communication center environment.
Ability to think clearly, remain clam, provide stability, exercise tact and good judgment while communicating with a variety of people.
Excellent written, verbal and interpersonal communications skills.
Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments and other emergency services agencies.
Able to comfortably work in a law enforcement environment and maintain confidential information.

Nice To Haves

College degree in business administration, public administration, communications, criminal justice, computer science, or related field.
Experience in public safety dispatching (law enforcement, fire service, EMS).
Previous work experience in a public safety environment.
Training or certification in Public Safety Telecommunications.
Passion for helping people.
Hands on experience with public safety technologies.
Ability to adapt to new technology.
Customer service experience.
Ability to work both independently and as part of a team.
Strong verbal and written communication skills.

Responsibilities

Coordinate the day-to-day operations of the MSP Emergency Communications Center.
Answer calls promptly and use proper call taking and information gathering techniques, including sequential call taking, to determine the location of, need for, and priority of a public safety response.
Use active listening and empathy to engage with callers to determine their needs and provide appropriate services.
Maintain a calm, assertive, and professional demeanor in all situations.
Display a sense of urgency when appropriate, recognize when callers should be kept on an active line, and provide pre-arrival and post-dispatch instructions including medical lifesaving measures and safety instructions to callers prior to arrival of public safety partners.
Select the appropriate incident type based on information received and follow department protocols.
Efficiently and accurately complete dispatch required actions, notifications, and follow up as required by protocols.
Use mass notification systems to provide notification to MAC staff, airlines, tenants, and passengers of emergent and non-emergent events at the airport.
Initiate public safety responses using appropriate radio dispatch protocol and techniques, following approved message formatting, and ensuring radio transmission are clear and concise.
Coordinate public safety responses and control radio traffic to ensure response effectiveness and responder safety at all times.
Comprehend and keep pace with radio traffic and act on information that is received.
Relay pertinent information to public safety responders without delay.
Ensure responder safety by performing required status checks and utilizing multiple resources to determine situational awareness of a scene.
Utilize effective task sequencing, prioritizing work and maintaining an appropriate sense of urgency.
Maintain situational awareness of ongoing and recent incidents.
Maintain an understanding of the geographical make-up of the immediate area including the terminal layouts, public safety boundaries, and commonly used locations and landmark references.
Receive and issue requests for mutual aid from neighboring jurisdictions.
Maintain a working knowledge of incident command, airport operations, and jurisdictional agreements.
Initiate, receive, and evaluate large amounts of protected data from the Minnesota Criminal Justice Information System (CJIS) and other computerized links to state, federal, interstate, and local law enforcement systems.
Operate a multi-line 911 emergency and administrative phone system, interpreting the information received, and utilizing information to initiate a public safety response.
Utilize mapped-ALI solutions and other applications to enhance the public safety response to incidents.
Operate a complex multi-talkgroup radio console on the Allied Radio Matrix for Emergency Response (ARMER) system in accordance with local and state policy and procedure.
Maintain a working knowledge of radio interoperability standards.
Access and update the Minnesota state radio resource application.
Efficiently utilize CAD software to document incident information in an accurate and timely manner, ensuring CAD narratives are organized, contain minimal errors, logical in format, and contain all information required by policy.
Utilize CAD software to query, update, and interpret data and provide information to public safety responders.
Monitor public safety incidents via CCTV providing critical information in real time.
Utilize CCTV to ensure public responder safety on escalated incidents.
Review historical CCTV footage of active incidents, creating archives as needed for investigative purposes.
Monitor the secured area access control system and dispatch public safety responders when appropriate based on established procedures.
Utilize SAACS to control access to restricted areas of the airport.
Interpret data from SAACS to initiate a public safety response as needed and provide responders with relevant incident information.
Locate and modify security badge information in SAACS in compliance with policy and procedure.
Monitor and operate the fire alarm system and dispatch public safety responders when appropriate based on established procedures.
Record fire system impairments as needed.
Accurately document and bypass the system to prevent false alarm activations.
Monitor an LPR system and dispatch public safety responders when appropriate based on established procedures.
Enter license plate information into the LPR system following applicable state laws.