Lifecycle Services Engineer I

Proconex•Royersford, PA

22h

About The Position

The Lifecycle Services Engineer I provides field-based engineering services supporting the installation, maintenance, troubleshooting, lifecycle management, and optimization of industrial automation systems. The role performs preventative maintenance, software installations, system upgrades, troubleshooting, and commissioning support while developing technical expertise under the guidance of more experienced engineers. It requires problem-solving, adaptability, and a commitment to safe, high-quality customer service. The role involves regular travel to customer sites and field-based service activities as business needs require. The engineer may participate in emergency service and on-call support as required. Proconex is an employee-owned organization, and its ESOP provides team members a share in the company's growth and success.

Requirements

Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and experience.
Experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
Experience troubleshooting hardware, software, networking, or computer systems.
Experience working with Microsoft Windows operating systems and system upgrades.
Experience in customer-facing technical support or service environments.
Experience following technical procedures, safety requirements, and quality standards.
Must be legally eligible to work in the United States without company sponsorship.

Nice To Haves

Experience with Emerson DeltaV or other Distributed Control Systems (DCS).
Experience supporting PLC, SCADA, or industrial automation systems.
Knowledge of industrial networking and cybersecurity fundamentals.
Experience with Windows Server administration.
Familiarity with SQL databases and database management concepts.
Experience with VMware or virtualized environments.
Knowledge of industrial electrical systems, instrumentation, and wiring practices.
Experience supporting commissioning, startup, or maintenance activities in industrial process environments.
Previous participation in an industrial on-call support rotation.

Responsibilities

Serve as a primary or secondary customer contact during field service engagements, building positive customer relationships through professional communication and follow-through.
Perform preventative maintenance and system health assessments on industrial automation systems to support reliability and lifecycle objectives.
Troubleshoot routine automation, hardware, software, instrumentation, and network issues, escalating complex problems as needed.
Execute software installations, upgrades, patches, and system configuration activities in accordance with established engineering standards and procedures.
Support system migrations, version upgrades, and deployment activities across physical and virtual environments.
Assist with project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, and startup support.
Support lifecycle planning by identifying aging hardware, software, and infrastructure risks and assisting with corrective action plans.
Prepare service reports, technical documentation, redlines, and project records in accordance with company and customer standards.
Adhere to customer site procedures, quality requirements, cybersecurity standards, and company operating procedures.
Participate in emergency service and on-call support activities as required.
Identify and communicate safety, quality, cybersecurity, and project risks while supporting operational excellence and continuous improvement.
Maintain required technical training, certifications, and professional development activities.
Travel regularly to customer sites and support field-based service activities as business needs require.