Capital Sales and Services - Lifecycle Contract Analyst

Siemens Healthineers

3d•Hybrid

About The Position

The Lifecycle Contract Analyst manages a territory or group of customers’ asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction. Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other systems. This role will begin with a strong onsite presence in our Cary, NC office to support hands‑on training and a new CRM system launch, with the opportunity to transition to a hybrid schedule after the initial ramp‑up period.

Requirements

Experience with digitalization, business process improvement, or similar functions
Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
Demonstrated understanding of basic accounting and finance principles
Proven ability to work with business analytics tools and build basic dashboards, conduct data analysis and recommend solutions
Ability to evaluate and support implementation of new tools
Proven ability to manage projects/tasks to ensure timely delivery with high quality results
BS/BA in business or related fields preferred.
3-5 years’ experience in working in a contract administration or similar role
Proficient with MS Office tools (Excel required; power apps preferred)
Strong interpersonal skills
Demonstrated ownership and accountability
Ability to work with all levels of the organization
Adaptable to change, and works well within a team environment
Strong change management capability
Strong problem-solving skills
Exceptional attention to detail
Strong organizational skills and able to multi-task

Responsibilities

Own the order-to-invoice relationship with external customers for asset, service contract and T&M events
Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements
Monitor, track, and report performance for continuous improvement.
Analyze data and formulate findings in PowerBI dashboards
Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis
Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
Lead improvement projects within the organization
Participate in roll-out, training and communication of process improvements and projects
Write detailed business requirements documents
Execute Proof of Concept (PoCs) and Proof of Value (POVs)
Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues
Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure
Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies
Ensure accuracy of books and records