Life Skills Case Manager

Fred Victor Centre • Toronto, ON

1d • CA$0 - CA$29 • Onsite

About The Position

Fred Victor is seeking a Life Skills Case Manager to join their 145 Queen Housing program. This program provides safe, rent-geared-to-income housing with on-site support for single individuals experiencing poverty, chronic homelessness, trauma, social isolation, and mental health and substance use challenges. The role operates within a client-centered, harm reduction, trauma-informed, and anti-oppressive framework. Fred Victor has a long history of helping people rebuild their lives in Toronto and is committed to ending homelessness.

Requirements

• Strong understanding of and experience in providing harm reduction and case management support.
• Experience working with tenants facing mental and physical health issues, active substance use, history of trauma, abuse, and social isolation.
• Experience working with tenants from racially and ethnically diverse backgrounds.
• Extensive experience working with people who have experienced homelessness and poverty.
• Understanding of the issues of homelessness, poverty, and discrimination facing this community and their impact on individuals.
• Strong commitment to harm reduction, trauma-informed, anti-oppressive, and client-centered principles.

Nice To Haves

• Demonstrated experience in conflict resolution and crisis management.
• Demonstrated experience and commitment to harm reduction, trauma informed, anti-oppressive and client centered principles.
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use.
• Lived experience.
• Extensive knowledge of community based resources.
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
• Well-developed interpersonal skills for effective relationships with tenants, community, external agencies, and staff.

Responsibilities

• Work with chronically homeless tenants to access and maintain alternative supported housing, focusing on challenges with hygiene, hoarding, and pest control.
• Encourage tenant participation in developing short- and long-term goals and community development strategies using a facilitative management approach.
• Engage with internal and external service providers to offer responsive case management support.
• Maintain up-to-date case management files with accurate client progress notes.
• Provide intake, assessment, and case management services using a client-centered, strength-based, harm reduction approach for clients actively using substances.
• Coach or assist clients in developing/maintaining abilities related to daily living, self-care, crisis management, symptom management, support networks, and life skills such as budgeting and grocery shopping.
• Assess client support needs based on indicators of stability (daily living skills, housing stabilization, finances, primary healthcare connection, social networks, etc.).
• Draft and periodically reassess coordinated care plans (CCPs) for each client.
• Collaborate with the housing team to provide overall tenant support and respond to crises or emergencies.

Benefits

• 4 weeks of vacation to start
• Paid sick leave
• Float day
• Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
• LTD with premiums 100% paid by employees
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• Access to employee and family assistance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed