Minor Life Skills Manager

Urban Peak Denver•Denver, CO

2d•Onsite

About The Position

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager will be responsible for providing direct supervision of youth at the Urban Peak Minor Shelter program. This includes ongoing engagement, assessment, intervention, and ensuring client safety by providing the delivery of appropriate and effective program services in a positive environment. Duties include supervision of youth in accordance with facility rules and regulations, youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and supporting the Minor Shelter Case Manager with completing Discharge information. This position also involves communication with the Minor Shelter Case Manager and with the youth’s family, if applicable, and working with the youth and Shelter team towards program termination within 21 days of entry. The Minor Life Skills Manager will assist with reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. The Minor Shelter Life Skills Manager will work with youth ages 12-17 who are enrolled in Urban Peak’s Minor shelter program who are experiencing homelessness. The acuity of clients varies based on mental and physical health needs, and unique histories of trauma. The priority for these clients will be family reunification or, if not possible, referring to other systems of care within 21 days of program entry. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff.

Requirements

Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect and work effectively with a diverse, resistant street youth population.
Exercise discretion and independent judgment.
Set clear and appropriate boundaries with youth.
Knowledge and understanding of issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults.
Provide services that are trauma informed, appropriate, and effective.
Problem solving skills (multi-tasking, assessment, organization and prioritization).
Understanding of the provision of and commitment to trauma informed care.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented and able to coordinate with various departments and staff.
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts).

Nice To Haves

Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.

Responsibilities

Provide direct supervision of youth at the Urban Peak Minor Shelter program.
Ongoing engagement, assessment, and intervention with youth.
Ensure client safety by providing appropriate and effective program services in a positive environment.
Supervise youth in accordance with facility rules and regulations.
Conduct youth intakes and assessments.
Provide crisis phone counseling.
Collect client data and maintain documentation and files.
Support the Minor Shelter Case Manager with completing Discharge information.
Communicate with the Minor Shelter Case Manager and youth’s family.
Work with the youth and Shelter team towards program termination within 21 days of entry.
Assist with reporting maintenance issues.
Ensure the program is facilitated in a manner that meets Urban Peak’s mission.
Ensure that interactions, interventions, and environments are trauma-informed.
Emphasize the physical and emotional safety of youth and staff.
Accurately document admission records and services received by clients.
Collect and maintain accurate data on an ongoing basis.
Document relevant and significant events in the Communication Log.
Maintain clear and effective communication with other staff regarding clients.
Ensure client confidentiality through safe and secure storage of client information.
Complete thorough intakes to establish comfort and trusting relationships.
Assess the level of need during intake and make recommendations regarding youth’s involvement in Urban Peak.
Establish plans with youth, ensure follow-through, and make appropriate referrals.
Provide milieu supervision and work to ensure the safety of the youth and their environment.
Assure that youth maintain cleanliness of the shelter environment.
Provide direction and support to youth on the completion of daily chores and other milieu activities.
Maintain a welcoming presence and support youth who come into the shelter.
Collect and record necessary intake information to reflect the needs of clients.
Assess appropriateness of client admission to shelter and forward data to intake supervisor.
Provide crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.
Facilitate group activities and discussions.
May be assigned a limited caseload as the primary case manager (provided that the Counselor has the appropriate credentials).
Attend additional case management meetings as required.