Life Sciences Commercial Senior Manager - Customer Engagement Transformation (Salesforce/Veeva)
About The Position
Accenture Life Sciences – Commercial Consulting redefines commercial models and drives patient-centric innovation across the value chain. We combine strategic consulting, digital transformation, and technology enablement to deliver measurable outcomes for patients and business. With a heritage of over 10,000 life sciences professionals operating globally, we power next-generation pharmaceutical and biotech growth. Our strength lies in modernizing commercial models to adapt to an era of “new science”—where AI, digital engagement, and data-driven personalization transform how therapies reach patients. We have amplified our impact by combining deep life sciences expertise with market-leading digital, AI, and operating model capabilities. Through our core functional domains, we deliver integrated solutions that improve patient outcomes, enhance customer engagement, and drive commercial growth: Access & Patient Services, Sales & CRM, Marketing & Customer Engagement, Data & AI, and Talent & Operating Model. Our goal is to create 360° value for our clients and their customers.
Requirements
- 10 years of experience in life sciences commercial or patient services consulting experience in the following areas: Deep expertise in one or more of the four core domains and working knowledge of all four areas.
- Expertise in Salesforce Life Sciences Cloud or Veeva CRM.
- Proven ability to shape and sell complex, multi-million-dollar consulting engagements.
- 3 years in senior delivery and sales roles
- 4 years in a team leadership role
Nice To Haves
- Recognized industry thought leadership (e.g., publications, conference presentations).
- Experience leading global or multi-region programs.
- Advanced credentials (MBA, MS, PharmD, etc.) or certifications in relevant technology platforms.
Responsibilities
- Assist our Life Sciences clients with selecting, implementing and capturing value from new commercial platform ecosystems.
- Lead large-scale programs or complex ($5MM +) multi-workstream engagements, ensuring high-quality, innovative deliverables tailored to executive audiences.
- Serve as a strategic partner to C-suite and SVP-level client stakeholders, influencing decision-making with authority.
- Shape solutions that integrate cross-business units – Strategy, Technology, Operations, Song — to bring deep-cross functional solutions, insights, and teams to our clients.
- Own project financials, including budget management, forecasting, and profitability targets.
- Drive origination and sales for new opportunities, from ideation through contracting, leveraging Accenture’s thought leadership.
- Guide professional development of all team members; foster a collaborative, high-performance culture.
- Proactively integrate market trends, innovations, and regulatory shifts into client strategies and Accenture offerings.
- Represent the practice in external forums, conferences, and thought leadership publications.
- Lead cross-functional solutioning sessions to shape multi-domain, multi-region programs that address client business, operational, and technology needs.
- Serve as an industry thought leader, influencing client agendas by sharing perspectives on emerging trends, competitive dynamics, and innovation opportunities.
- Oversee delivery transformation, ensuring programs are structured for scalability, agility, and measurable impact on both patient and commercial outcomes.
- Design and implement future-ready operating models, optimized business processes, and organizational structures that enhance commercial agility, scalability, and cross-functional alignment.
Benefits
- medical, dental, vision, life, and long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
