Life Policy Administrator II

Medical Mutual•Cleveland, OH

1d•Hybrid

About The Position

Medical Mutual is seeking a Life Policy Administrator II for a hybrid role requiring 3 days per week on-site in their Brooklyn, Ohio office. The ideal candidate resides within a 50-mile radius of the Brooklyn, Ohio office. This role involves interacting with Sales and Service customers to define and finalize routine to moderately complex life benefits in compliance with state and federal mandates. The administrator will process and set up new group life and disability insurance cases, prepare and audit group policy and certificate documents, and coordinate with the membership billing department to ensure accurate life premium rating, benefit parameters, and billing. They will also respond to customer inquiries and consult with marketing and underwriting to identify product specifications and requirements.

Requirements

Associate Degree in Business Administration or related field or equivalent combination of education/training and experience.
3 years of experience as a Life Policy Administrator or equivalent experience in a life insurance or similar company.
Intermediate to advanced Microsoft Office skills.
Thorough knowledge of life insurance products and policy issuance.
Strong math skills.
Good research, problem solving and organizational skills.
Ability to work independently with minimal assistance.

Nice To Haves

Working towards Associate or Fellow, Life Management Institute (ALMI or FLMI) Certification, preferred.

Responsibilities

Reviews and compiles new group documents in preparation for issuance.
Ensures benefits can be systematically administered and are in compliance with state regulations, as assigned.
Codes routine to moderately complex group benefits and creates policy and certificate documents in certificate development system, as assigned.
Creates and releases billing documents and verifies billing for accuracy.
Tracks and logs premium information for self-administered clients for underwriting and finance reporting, as assigned.
Reviews and audits issuance documents to ensure accuracy prior to issuance.
As back-up, conducts peer audits to ensure accuracy.
Resolves inquiries with minimal assistance by analysis and research, and coordinates response to inquiries in conjunction with sales, service, and other internal departments.
Participates in department projects as assigned by management, such as testing of system upgrades, enhancements to systems etc.
Performs other duties as assigned.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
Access to on-site fitness centers or gym membership reimbursement.
On-site cafeteria at Brooklyn, OH headquarters.
Discounts at many places in and around town.
Opportunity to earn cash rewards for shopping with customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees who become parents through maternity, paternity or adoption (after 120 days of service).
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.