Life Flight Dispatcher

Geisinger•Danville, PA

7d•Onsite

About The Position

Operates specialized communications, satellite tracking, weather reporting, and computer-assisted dispatching equipment. Provides coordination with referring entities and agencies, while adhering to regulations and recommended operating procedures of the Federal Aviation Administration and the Federal Communications Commission. Adhere to the Life Flight General Operations Manual and the Life Flight Communications Center Operations Manual.

Requirements

High School Diploma or Equivalent (GED)
Certified Emergency Medical Dispatcher
Certified Emergency Medical Technician
Certified Flight Communicator within 1 year of hire
Valid Driver's License

Nice To Haves

Certified Flight Communicator within 1 Year - International Association of Medical Transport Communication Specialist

Responsibilities

Receives all incoming requests for assistance from requesting entities.
Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.
Calculates and relays navigational information to assets.
Monitors, records, and tracks all assets and crews during day-to-day ground and air operations.
Will utilize flight-following systems, communication equipment, weather reporting systems, and all equipment necessary to complete program operations.
Responsible for monitoring all base-site locations, helipads, and hangars.
Obtains all necessary patient demographics, as well as medical information and report, for every transport and will then disseminate that information, as needed, to the appropriate individuals throughout the entire process.
Adequately notifies all necessary entities of an asset’s estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.
Handles all incoming medical command requests, trauma notifications and alerts, and patient reports called in by staff members and, when necessary, connect them to Medical Command and any other hospital physician required.
Coordinates all notifications for incoming air and ground assets, to the appropriate staff members at all locations.
In an incident, coordinate with appropriate personnel about the incident and all actions taken throughout the process, up to and including its completion.
Keeps the Leadership Team updated on any program and transport issues while upholding all policies, procedures, and safety standards.
Maintains adequate supplies and a clean and orderly work environment.
Assists in orientation and training of new department personnel as assigned.
Work is typically performed in an office environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.